FRONT END/CASHIER

Kroger Family of Companies; Brown Deer (WI); On-site; USD 28,000 - 36,000; Full time

Job summary

Kroger Family of Companies seeks a customer-focused associate to assist customers and handle sales at the service desk. You will operate cash registers, process transactions, manage refunds, and uphold store policies.

The role also involves maintaining clean checkstands, assisting with banking deposits, answering phones, and supporting store operations during busy periods. A GED and prior cashier experience are preferred.

Qualifications

• High school diploma or GED required.
• Six months cashier experience required.
• Minimum 18 years of age (19 in some states) or per local law.
• Ability to pass drug test.
• Ability to work in a fast-paced environment.
• Ability to work weekends regularly and overtime as needed.
• Excellent organization and prioritization of tasks.
• Attention to detail and accuracy.

Responsibilities

• Deliver and encourage other associates to deliver excellent customer service.
• Perform cashier functions, including open/close register, ring sales, complete tender transactions, bag merchandise, make money drops and knowledge of produce codes.
• Complete file maintenance log for price discrepancies.
• Maintain cleanliness of checkstand area to housekeeping standards.
• Answer telephones.
• Comply with all corporate policies.
• Promote and follow Company initiatives.
• Verify EAS tags are deactivated or removed from products at point of sale.
• Respond to EAS pedestal activations and verify tag removal as necessary.
• Maintain all store accounting functions.
• Prepare bank deposit of excess funds (cash and checks).
• Open and close customer service desk.
• Process refunds, exchanges, money orders and transfers, bill pay, gift cards, purchase orders, equipment rentals.
• Provide lottery service (except Alaska) and fish and game licenses.
• Send/receive faxes.
• Administer lost and found.
• Run vendor reports.
• Work cooperatively in high paced and sometimes stressful environment.
• Manage conflict in a nonconfrontational and cooperative manner.
• Act with honesty and integrity regarding customer and business information.
• Follow directions and seek assistance when necessary to resolve issues.
• Provide support to minors, people with special needs, and older adults.
• Perform essential functions with or without accommodation.

Skills

Customer service

Cash handling

Communication

Reliability

Education

High school diploma or GED

Tools

POS system

Cash register

Job description

Assist customers and process sales. Demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion and safety.

RESPONSIBILITIES

• Deliver and encourage other associates to deliver excellent customer service

• Perform cashier functions, including open/close register, ring sales, complete tender transactions, bag merchandise, make money drops and knowledge of produce codes

• Complete file maintenance log for price discrepancies

• Maintain cleanliness of checkstand area to housekeeping standards

• Answer telephones

• Comply with all corporate policies

• Promote and follow Company initiatives

• Verify all Electronic Article Surveillance Tags are deactivated or removed from products at point of sale

• Respond to Electronic Article Surveillance pedestal activations and verify tag removal, as necessary

Store Accounting:

• Maintain all store accounting functions

• Prepare bank deposit of excess funds (cash and checks

Customer Service Desk:

• Open and close desk

• Process refunds, exchanges, money orders and transfers, bill pay, gift cards, purchase orders, equipment rentals

• Provide lottery service (except Alaska) and fish and game licenses

• Send/receive faxes

• Administer lost and found

• Run vendor reports

• Ability to work cooperatively in high paced and sometimes stressful environment.

• Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner.

• Ability to act with honesty and integrity regarding customer and business information.

• Ability to follow directions and seek assistance when necessary to resolve customer and business issues.

• Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults.

• Must be able to perform the essential functions of this position with or without reasonable accommodation

QUALIFICATIONS Minimum

• High school diploma or general education degree (GED); or combination of relevant education and experience

• Six months cashier experience to work at Customer Service Desk

• Minimum 18 years of age/19 years of age in Idaho/ 19 years in Alaska if selling tobacco

• Ability to pass drug test

• Ability to work in a fastpaced environment

• Ability to work weekends on a regular basis, work any shift and work overtime as needed

• Ability to organize/prioritize tasks/projects

• Accuracy/attention to detail

Desired

• Knowledge of company policies, procedures, and organizational structure

• Related retail experience