FRONT END/ASST DEPT LEADER

Kroger; Green Bay (WI); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Healthcare coverage

Flexible scheduling

Employee assistance program (EAP)

Job summary

Kroger in Green Bay, Wisconsin, is seeking an organized Front-end team member to deliver outstanding customer service and support department goals. You will help supervise daily front-end operations and implement best practices to meet sales and quality standards.

The role emphasizes teamwork, safety, and compliance with company values, with opportunities to contribute across shifts and support store management in budgeting and labor planning.

Qualifications

• Ability to handle stressful situations.
• Effective communication skills.
• Knowledge of basic math (counting, addition, and subtraction).
• Retail or customer service experience.

Responsibilities

• Promote trust and respect among associates.
• Create an environment that makes customers feel welcome and appreciated.
• Answer questions and suggest products in the department and store.
• Assist with monitoring and controlling supply expenses for the department.
• Assist with cash control, sales and cash item records for the store.
• Schedule Front-end associates to provide adequate department coverage.
• Assist in budgeting, P&L reviews, and action on financial reports.
• Collaborate with Front-end staff and promote teamwork.
• Adhere to safety procedures and report unsafe conditions.

Skills

Customer Service

Communication

Cash Handling

Retail Experience

Education

High School Diploma

Tools

POS System

Job description

Job Description

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Assist the department manager in reaching sales and profit goals established for the department, and monitor all established quality assurance standards. Assist in directing and supervising all functions, duties and activities for the Front-end department. Support the day-to-day functions of the Front-end operations. Responsible for assisting with the execution of best practices, goals and Front-end standards established for the department. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.

Job Description

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Assist the department manager in reaching sales and profit goals established for the department, and monitor all established quality assurance standards. Assist in directing and supervising all functions, duties and activities for the Front-end department. Support the day-to-day functions of the Front-end operations. Responsible for assisting with the execution of best practices, goals and Front-end standards established for the department. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.

Responsibilities

• Promote trust and respect among associates.


• Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store.


• Gain and maintain knowledge of products sold within the departments and be able to respond to questions and make suggestions about products.


• Assist with monitoring and control supply expenses for the department.


• Assist with managing cash control, sales and cash items and records for the store.


• Manage the scheduling of Front-end associates to provide adequate department coverage.


• Assist store management in preparing the store/department budget, profit and loss reviews, and take appropriate action on all financial reports.


• Assist with creating and execute budgets and scheduling of labor in partnership with store management.


• Assist in the development and implementation of department action plans to achieve desired results.


• Collaborate with Front-end associates and promote teamwork.


• Display a positive attitude.


• Stay current with present, future, seasonal and special ads.


• Adhere to all food safety regulations and guidelines.


• Ensure proper temperatures in cases and coolers are maintained and temperature logs are maintained.


• Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management.


• Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair.


• Notify management of customer or employee accidents.


• Report all safety risks or issues, and illegal activity, including: robbery, theft or fraud.


• Adhere to all local, state and federal laws, and company guidelines.


• Ability to work cooperatively in high paced and sometimes stressful environment.


• Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner.


• Ability to act with honesty and integrity regarding customer and business information.


• Ability to follow directions and seek assistance when necessary to resolve customer and business issues.


• Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.


• Must be able to perform the essential functions of this position with or without reasonable accommodation.

Qualifications

Minimum

• Ability to handle stressful situations


• Effective communication skills


• Knowledge of basic math (counting, addition, and subtraction)


• Retail or Customer Service experience

Desired

• High school diploma or equivalent


• Management experience


• Second language (speaking, reading and/or writing)

About Us

Based in Wisconsin, Pick ‘N Save merged with The Kroger Company in 2015. Today, we’re proudly serving Pick ‘N Serve customers in 89 stores throughout the state. As part of the Kroger family of companies, we take pride in bringing diverse teams with a passion for food and people together with one common purpose: To Feed the Human Spirit. With a history of innovation, we work tirelessly to create amazing experiences for our customers, communities AND each other, with food at the heart of it all. Here, people matter. That’s why we strive to provide the ingredients you need to create your own recipe for success at work and in life. We help feed your future by providing the value and care you need to grow. If you’re caring, purpose-driven and hungry to learn, your potential is unlimited.

What You’ll Receive From Us

• A wide range of healthcare coverage, including affordable, comprehensive medical, dental, vision and prescription coverage, through company plans or collective bargaining agreement plans.


• Flexible scheduling in full- and part-time roles with paid time off, including holiday and sick pay based on eligibility and length of service.


• Emotional and financial support with free counseling through our Employee Assistance Program and free, confidential financial tools and coaching with Goldman Sachs Ayco.


• Valuable associate discounts on purchases, including food, travel, technology and so much more.


• Up to $21,000 in tuition reimbursement over your career, through our industry‑leading Continuing Education program.


• Vast potential for growth, through an abundance of industry‑leading training programs and diverse career pathways.

For more information about benefits and eligibility, please visit our Benefits Page !