Front End Associate: Fast, Friendly Cashier & Service Pro

Food Lion; Lexington (NC); On-site; USD 15,000 - 18,000; Full time

Job summary

Food Lion in Lexington, NC is seeking a Front End Associate to deliver fast, accurate service and greet customers by name, supporting the Customer Service Manager to maintain front-end standards. You will help ring up purchases, assist with bagging, and keep the checkout area neat and secure.

This role emphasizes dependable teamwork, cash handling, and following store procedures for refunds, price checks and safety.

Qualifications

• High school graduate or equivalent preferred.
• Effective communication and customer service skills.
• Ability and willingness to learn multiple tasks and technical requirements of the job.
• Ability to perform the technical requirements of cashier and service center.
• Must meet minimum age requirements to perform specific job functions.
• Must be able to meet the physical requirements of the position, with or without reasonable accommodations.

Responsibilities

• Smile and provide prompt, accurate and friendly service while engaging customers to create a positive shopping experience.
• Greet each customer and uses his or her name whenever possible.
• Unload customers' groceries from cart to belt to ease bagging and grouping.
• Check the bottom of every cart and under all baby seats for items before completing an order.
• Follow correct bagging procedures for the correct use of bags by type.
• Scan customers' order and handles the payment transaction, per standard practice.
• Avoid personal conversations with other associates when customers are present.
• Follow procedures in handling cash, checks, coupons, gift cards, partner cards, food stamps and WIC vouchers.
• Follow procedures for refunds and error correction.
• Make every attempt to maintain accurate cash control.
• Follow procedures and performs overrides.
• Identify customers needing assistance and offers to take the customer's order to their car.
• Maintain alertness and calls for assistance when needed to service customers per service standards.
• Check prices quickly and accurately.
• Is courteous and helpful to other associates.
• Wear the Food Lion uniform with apron, name badge, when on duty, neat appearance.
• Retrieve shopping carts from the parking lot and cart corrals utilizing the tether strap.
• Ensure front end area is neat and clean.
• Report any register malfunction to the Customer Service Manager or MOD.
• Ensure the MVP savings center KIOSK is filled with paper and properly working.
• Adhere to all company guidelines, policies and standard practices.
• Observe and correct all unsafe conditions that could cause accidents.
• Notify QA of any cleaning issues or maintenance required on front end.
• Successfully complete CBT and training aid courses.
• Perform all other duties as assigned.

Skills

Customer service

Communication

Multi-tasking

Cash handling

Education

High school diploma

Job description

Food Lion in Lexington, NC is seeking a Front End Associate to deliver fast, accurate service and greet customers by name, supporting the Customer Service Manager to maintain front-end standards. You will help ring up purchases, assist with bagging, and keep the checkout area neat and secure.

This role emphasizes dependable teamwork, cash handling, and following store procedures for refunds, price checks and safety.