Front Door Navigator

MaineHealth; Maine; On-site; USD 26,000 - 31,000; Full time

Job summary

MaineHealth in Damariscotta, ME is seeking a Front Door Navigator for per diem daytime coverage. This front-line role welcomes patients and guides them through the check-in process for their appointments.

You will ask screening questions and direct patients to the correct waiting areas, helping ensure smooth flow and patient experience across our Lincoln Hospital location. Flexibility with hours and a supportive team culture are offered as part of our commitment to patient care.

Qualifications

• Education: High school diploma or GED preferred.
• Experience: Customer service experience and healthcare background preferred.

Responsibilities

• Welcomes patients and assists with check-in via the appropriate process.
• Asks screening questions and directs patients to appropriate waiting areas.

Skills

Customer service

Education

High school diploma or GED

Job description

Location: Damariscotta, ME
Facility: Lincoln Hospital
Schedule: Per Diem
Shift: Day
Job Category: Clerical/Administrative Support
Req #: 97152
Date Posted: Nov 6, 2026

Clerical/Administrative Support
Req #: 97152

Summary: This position is per diem with variable hours.
The Front Door Navigator role welcomes patients and invites them to check in for their appointments via the appropriate check-in process. They are responsible for asking screening questions and directing patients to the correct waiting room areas.

Required Minimum Knowledge, Skills, and Abilities (KSAs)

• Education: High school diploma or GED preferred.
• License/Certifications: N/A
• Experience: Customer service experience and previous healthcare background strongly preferred.
• Additional Skills/Requirements Required: N/A
• Additional Skills/Requirements Preferred: N/A

Additional Information

MaineHealth is committed to fostering a supportive, inclusive environment where care team members can thrive while making a meaningful impact in the communities we serve across Maine and New Hampshire. We offer competitive benefits including paid parental leave, flexible work options, student loan assistance, professional development opportunities, and well-being resources—so you can grow your career while feeling supported both personally and professionally.

We recognize the value each team member brings to our organization. Any offer of employment will depend on qualifications such as skills, relevant experience, education, certifications, and other job-related factors. The base range is an estimate and does not reflect the full value of our total compensation package.

The pay range for this position is $19.10 to $22.53 per hour.

Compensation for part-time positions is determined on a prorated basis consistent with the scheduled hours and applicable full-time equivalent (FTE).

In addition to base pay, MaineHealth offers comprehensive benefits, recognition programs, career growth opportunities, and, where applicable, shift differentials or other incentives.

Hiring Scam Alert

MaineHealth will never request financial information during the interview or pre-hiring process. All legitimate communications will come from an email address ending in @mainehealth.org. If you suspect fraudulent activity, please report it immediately to [email protected].

Notice Regarding Maine Employer Surveillance Statute

Pursuant to Maine's Employer Surveillance Statute, prospective care team members are notified that MaineHealth may monitor, collect, record, review, or retain information related to the use of its systems, networks, applications, files, data, communications platforms (including notified recordings), smart badges, building access, company vehicle GPS data, business calls, and workplace security cameras.

Information collected may be used for legitimate business purposes, including security, safety, compliance, investigations, training, quality assurance, and operational management.

MaineHealth policy requires all care team members to be vaccinated, including for influenza, subject to eligibility for medical or religious exemptions which can only be granted in compliance with applicable law.

Notice Regarding Maine Employer Surveillance Statute: Pursuant to Maine's Employer Surveillance Statute, prospective care team members are notified that MaineHealth may monitor, collect, record, review, or retain information related to the use of its systems, networks, applications, files, data, communications platforms (including notified recordings), smart badges, building access, company vehicle GPS data, business calls, and workplace security cameras.

Information collected may be used for legitimate business purposes, including security, safety, compliance, investigations, training, quality assurance, and operational management.