Front Desk & Wellness Concierge — Patient Experience

The Joint Chiropractic

Town of Canton (NY)

On-site

USD 25,000 - 33,000

Full time

14 days+

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Benefits offered by this job

Health benefit package

PTO

Lunch break paid

Opportunities for growth

Job summary

The Joint Chiropractic in Canton GA is seeking a Front Desk Coordinator to join our clinic operations. This role focuses on delivering an exceptional patient experience, managing front desk activities, and promoting wellness plans in a fast-paced, customer-focused healthcare setting.

Ideal candidates have 1+ year in customer service and sales, strong phone and computer skills, and a team-oriented mindset. The position is full-time with weekend availability and a pathway for growth within the

Qualifications

High school diploma or equivalent required.
Minimum one year of customer service and sales experience.
Strong phone, computer, and multitasking skills.
Energetic, motivated, and confident in a goal-driven environment.
Positive attitude with a team-oriented mindset.

Responsibilities

Greet and check in patients, creating a warm, professional, and welcoming experience.
Manage patient flow and front desk operations in an organized and efficient manner.
Present and sell wellness plans, memberships, and services confidently and accurately.
Build strong patient relationships and provide exceptional customer service to encourage loyalty and retention.
Provide professional and friendly phone service, including answering calls, scheduling appointments, handling patient questions, and assisting with inquiries.
Re-engage inactive members and maintain up-to-date patient records using SOP software
Work closely with the Clinic Director, management, and team to achieve clinic goals and improve the patient experience.
Maintain a clean, organized front desk and clinic environment
Work independently, take initiative, and manage priorities effectively in a fast-paced clinic environment.