Front Desk Weekend Lead

New York Sports Club

New York (NY)

On-site

USD 20,664 - 34,440

Part time

14 days+

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Job summary

A leading fitness club in New York is seeking a Front Desk Weekend Lead (Part-Time) to provide exceptional customer service and support during weekend hours. The ideal candidate will have 2-3 years of customer service experience and at least 1 year of supervisory skills. This role offers 16 hours of work per week with a focus on member retention and satisfaction.

Qualifications

2-3 years of face-to-face customer service experience.
At least 1 year of supervisory experience in a fitness, hospitality, or retail environment.
Child & Adult AED/CPR certified.

Responsibilities

Promote the customer experience by developing Service & Sales Representatives.
Engage with members and guests to drive membership sales.
Respond to member feedback and escalate issues as necessary.

Skills

Customer service experience

Supervisory experience

Strong communication skills

Teamwork

Detail-oriented

Job description

Overview

Front Desk Weekend Lead (Part-Time) at New York Sports Club. The role provides a welcoming and safe environment for members and guests during opening/closing weekend hours with a high level of customer service. This position is 2 days per week / 16 hours, with shifts on Friday, Saturday, and Sunday. The role also acts as a role model for the Service and Sales Representatives and supports retention by focusing on cancel saves and Accounts Receivable (AR) collections in collaboration with the General Manager/Assistant General Manager.

Responsibilities

Promote, maintain, and protect the customer experience by developing Service & Sales Representatives to be solution-oriented and aligned with the mission, values, and guiding principles.
Engage with and build genuine connections with members and guests to foster interest in offerings, drive membership sales through referrals, and encourage retention.
Ensure quick response to member feedback, complaints, and escalate issues to club management as necessary.
Navigate basic questions about membership, services, and billing inquiries.
Assist in supervising and guiding SSRs to meet operational standards and development goals.

Qualifications

2-3 years of face-to-face customer service experience.
At least 1 year of supervisory experience in a fitness, hospitality, or retail environment.
Child & Adult AED/CPR certified.
Ability to learn and maximize POS/timekeeping/membership systems.
Experience leading outreach and referral activities to generate leads, contacts, and appointments.
Proven ability to work in a team-oriented environment and handle challenging member issues with professionalism.
Strong communication and interpersonal skills; highly organized with attention to detail and follow-up.
Ability to work independently, prioritize responsibilities, and multi-task with urgency.
Physical ability to stand for long periods, lift up to 20 pounds, and move equipment as needed.

Scheduling

This part-time position adheres to a weekly opening/closing schedule on Friday, Saturday, and Sunday, with shifts starting 15 minutes before opening and ending after closing to ensure facility walkthroughs.

Seniority level