Front Desk Trainer

Kids for the Future; Peoria (AZ); On-site; USD 21 - 23; Full time

Benefits offered by this job

Medical coverage

GAP coverage

Employee Assistance Program (EAP)

Life insurance

Dental

Vision

HSA

Disability (short/long)

Vacation and holidays

Maternity leave benefits

Career growth opportunities

Job summary

HealthyU Clinics is seeking a Front Desk Trainer to standardize front office operations and enhance patient experiences across multiple clinic locations. You will train staff, reinforce best practices, and support compliance while coordinating scheduling and insurance processes.

Responsibilities include hands-on workflow training, collaboration with supervisors, and ongoing retraining to close gaps and optimize efficiency. Strong communication skills and BLS certification are required.

Qualifications

• High school diploma or equivalent.
• Minimum of one year of experience as a Medical Receptionist or Front Desk in a healthcare setting.
• Current BLS certification.
• Proficiency with Microsoft Office, EHR systems, and scheduling software.
• Athenahealth experience preferred.
• Excellent verbal and written communication and multitasking abilities.

Responsibilities

• Travels to clinical locations to provide Front Office training.
• Collaborates with Supervisors on staff trainings and front office needs.
• Manage appointments and accurate patient scheduling.
• Verify insurance coverage and process patient paperwork across HealthyU service lines.
• Front office chart prep and oversight of logs and petty cash.
• Efficient copay, balance, and deductible collections.
• Collaborate with Billing to ensure accurate patient balances.
• Answer calls and address patient inquiries professionally.
• Assist with referrals and follow-up appointments.
• Ensure clinic compliance with OSHA, HIPAA, and HealthyU policies.
• Provide education on Value Based Care compliance.

Skills

Excellent communication

Verbal and written communication

Customer service

Organizational skills

Multitasking

Bilingual English/Spanish

Education

High school diploma

Tools

Microsoft Office

EHR systems

Athenahealth

Scheduling software

Job description

• Base Pay $21.00 - $23.00 / Year


• Job Category Clinical


• Employee Type FT Non-Exempt


• Required Degree High school

The Front Desk Trainer supports standardization of front office operations, enhances the patient experience, and promotes efficiency across administrative workflows. This role provides courteous and efficient front office support while training and onboarding new front office employees across multiple clinic locations. Responsibilities include hands-on workflow training, reinforcing operational best practices, supporting compliance standards, and conducting retraining sessions to address workflow gaps and implement process improvements, ensuring consistency and operational excellence across all sites. Key responsibilities include:

• Travels to clinical locations to provide Front Office training


• Collaborates with Supervisors on staff trainings, retraining, and front office operational needs


• Manage appointments and ensure accurate patient scheduling


• Verify insurance coverage and process patient paperwork efficiently across all HealthyU service lines


• Front office chart prep and oversight of front office logs and petty cash


• Efficient copay, outstanding balance, and deductible collections


• Collaboration with Billing department to ensure accurate patient balances


• Answer phone calls and address patient inquiries in a professional manner


• Assist with patient referrals and follow-up appointments


• Ensure clinic compliance with OSHA, HIPAA, and HealthyU policies.


• Provides education on Value Base Care compliance aligned with HealthyU protocols


• All other duties as assigned

Requirements

• High school diploma or equivalent required.


• Minimum of one (1) year of experience as a Medical Receptionist or Front Desk Representative in a healthcare setting.


• Current Basic Life Support (BLS) certification required .


• Proficiency in Microsoft Office Suite, electronic health record (EHR) systems, and patient scheduling software.


• Experience with Athenahealth (Athena) is highly preferred.


• Excellent verbal and written communication, customer service, organizational, and multitasking skills.


• Ability to perform the physical demands of the position, including prolonged sitting, standing, bending, and occasional lifting of up to 25 pounds.


• Reliable transportation is required , as occasional travel between clinic locations may be necessary to support business needs.


• Bilingual (English/Spanish) preferred, depending on business needs.

Summary

HealthyU Clinics is a value-based healthcare organization committed to delivering high-quality, patient-centered care across multiple states and specialties. We prioritize primary care while offering a broad range of services designed to improve outcomes and reduce overall healthcare costs. Our culture is built on collaboration, compassion, and continuous growth—ensuring both our patients and employees are supported and set up for success.

We offer a comprehensive and competitive benefits package designed to support your health, and work-life balance:

• Medical Coverage: Employer contributions toward medical insurance


• Additional Employer-Paid Benefits: GAP coverage, Employee Assistance Program (EAP), and life insurance


• Voluntary Benefits: Dental, vision, HSA, short-term and long-term disability, hospital indemnity, and more


• Paid Time Off: 2 weeks of paid vacation / 10 paid holidays annually / Separate paid sick


• Family Support: Maternity leave benefits


• Growth Opportunities: As a rapidly expanding organization, we offer ongoing career advancement and internal mobility opportunities

Join a team where your work makes a meaningful impact and your career can grow alongside the organization.