Front Desk/Test Proctoring Coordinator

University-of-California,-Irvin; Irvine (CA); On-site; USD 39,000 - 45,000; Full time

Job summary

University of California, Irvine's Disability Services Center is seeking a detailed administrator to oversee front office operations and supervise student staff. The role includes coordinating evening exam proctoring, exam logistics, and ensuring timely, confidential accommodations.

The position requires knowledge of disability accommodation laws, strong communication, and the ability to manage multiple tasks with discretion. Evening work hours and occasional weekend duty are required.

Qualifications

• Knowledge of the legal framework involving accommodations for disabilities through state and federal laws and regulations in relation to the narrow focus of specialization.
• Skill in communicating with students, faculty, staff, and vendors concerning access accommodations.
• Proficient in communication and interpersonal skills to communicate effectively, both verbally and in writing.
• Demonstrates ability to use sound judgment and to mediate in responding to issues and concerns involving supervisors as necessary.
• Proficient in ability to use discretion and maintain all confidentiality.
• Proficient in ability to multi-task with demanding timeframes.
• Highly skilled in use of computers and technology for data management, scheduling and communication, including but not limited to Microsoft Office Suite.
• Well versed on and can articulate and apply the Social Justice Model regarding disability in Higher Education.
• Knowledge of assessment, accommodation, and intervention techniques involved in employee's specialty, for example, learning disorders, mobility disability, visual impairment, etc.
• Bachelor's degree in related area and / or equivalent experience / training
• CA Driver's License
• 1-3 yearsof disability services or a closely related field

Responsibilities

• Oversee key components of the Disability Services Center (DSC) including front office support and supervision of student staff.
• Overseeing and managing a wide variety of administrative activities including: office reception activities, directing calls from students, faculty, staff, parents, and the general public.
• Focus on evening exam proctoring including coordination of student exams, exam acquisition and return, managing exam room logistics, and supervising evening student staff.
• The legally required accommodations provided by this position are complex, highly time sensitive, and must be effectively provided with the utmost security.
• Answer general questions and give a broad overview of disability services, ensure confidentiality of records and information, manage staff appointments, and provide support in the provision of various student accommodations.

Skills

Legal framework knowledge

Student communication

Verbal & written communication

Judgment & mediation

Discretion & confidentiality

Multi-tasking

Microsoft Office Suite

Social Justice Model

Assessment & accommodations techniques

CA Driver's License

Disability services experience 1-3 yrs

Education

Bachelor's degree in related area / equivalent experience

Tools

Microsoft Office Suite

Job description

Who We Are

Founded in 1965, UC Irvine is a member of the prestigious Association of American Universities and is ranked among the nation’s top 10 public universities by U.S. News & World Report. The campus has produced five Nobel laureates and is known for its academic achievement, premier research, innovation and anteater mascot. Led by Chancellor Howard Gillman, UC Irvine has more than 36,000 students and offers 224 degree programs. It’s located in one of the world’s safest and most economically vibrant communities and is Orange County’s second-largest employer, contributing $7 billion annually to the local economy and $8 billion statewide. To learn more about UC Irvine, visit www.uci.edu.

The Disability Services Center strives to create a culture of inclusion and access to all UCI programs, services, activities, events, and facilities for students with disabilities by forming partnerships with the university community. DSC also provides reasonable accommodations, and related disability services to UCI students, Continuing Education, Summer Session students, and other program participants. DSC also monitors campus compliance with requirements under Section 504 of the Rehabilitation Act of 1973 and the Americans with Disabilities Act as Amended (ADAAA). The DSC also supports and advise academic and administrative departments regarding accessibility to physical and online environments.

Your Role on the Team

This highly detailed individual is assigned to oversee key components of the Disability Services Center (DSC) including front office support and supervision of student staff. This position is responsible for overseeing and managing a wide variety of administrative activities including: office reception activities, directing calls from students, faculty, staff, parents, and the general public. This individual will focus on evening exam proctoring including coordination of student exams, exam acquisition and return, managing exam room logistics, and supervising evening student staff. The legally required accommodations provided by this position are complex, highly time sensitive, and must be effectively provided with the utmost security. The individual must be able to answer general questions and give a broad overview of disability services, ensure confidentiality of records and information, manage staff appointments, and provide support in the provision of various student accommodations.

What It Takes to be Successful

Required:

• Knowledge of the legal framework involving accommodations for disabilities through state and federal laws and regulations in relation to the narrow focus of specialization.
• Skill in communicating with students, faculty, staff, and vendors concerning access accommodations.
• Proficient in communication and interpersonal skills to communicate effectively, both verbally and in writing.
• Demonstrates ability to use sound judgment and to mediate in responding to issues and concerns involving supervisors as necessary.
• Proficient in ability to use discretion and maintain all confidentiality.
• Proficient in ability to multi-task with demanding timeframes.
• Highly skilled in use of computers and technology for data management, scheduling and communication, including but not limited to Microsoft Office Suite.
• Well versed on and can articulate and apply the Social Justice Model regarding disability in Higher Education.
• Knowledge of assessment, accommodation, and intervention techniques involved in employee's specialty, for example, learning disorders, mobility disability, visual impairment, etc.
• Bachelor's degree in related area and / or equivalent experience / training
• CA Driver's License
• 1-3 yearsof disability services or a closely related field

Driver's License:

• Required to hold a valid drivers license and have a driving record that is in accordance with local policies/procedures.

Special Conditions:

• Evening work hours and occasional weekend duty as required
• Anticipated end date June 14, 2027

Total Rewards

In addition to the salary range listed below, we offer a wealth of benefits to make working at UCI even more rewarding. These benefits may include medical insurance, sick and vacation time, retirement savings plans, and access to a number of discounts and perks. Please utilize the links listed here to learn more about our compensation practices and benefits.

The expected pay for this recruitment is $29.47 hourly.

Conditions of Employment:

• Background Check and Live Scan
• Employment Misconduct*
• Legal Right to work in the United States
• Vaccination Policies
• Smoking and Tobacco Policy
• Drug Free Environment

Misconduct Disclosure Requirement: As a condition of employment, the final candidate who accepts a conditional offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; received notice of any allegations or are currently the subject of any administrative or disciplinary proceedings involving misconduct; have left a position after receiving notice of allegations or while under investigation in an administrative or disciplinary proceeding involving misconduct; or have filed an appeal of a finding of misconduct with a previous employer.

The following additional conditions may apply, some of which are dependent upon business unit or job specific requirements.

• California Child Abuse and Neglect Reporting Act
• E-Verify
• Pre-Placement Health Evaluation

Details of each policy may be reviewed by visiting the following page - https://hr.uci.edu/new-hire/conditions-of-employment.php

Closing Statement:

The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected categories covered by the UC Anti-Discrimination Policy. We are committed to attracting and retaining a diverse workforce along with honoring unique experiences, perspectives, and identities. Together, our community strives to create and maintain working and learning environments that are inclusive, equitable, and welcoming. UCI provides reasonable accommodations for applicants with disabilities upon request. For more information, please contact Human Resources at [phone] or [e-mail].

Consideration for Work Authorization Sponsorship

Must be able to provide proof of work authorization.