Front Desk/Technician

Optical Outlets; Orlando (FL); On-site; USD 32,000 - 46,000; Full time

Job summary

Optical Outlets is seeking a patient services facilitator to support doctors and office staff by delivering outstanding service and ensuring smooth patient flow. You will greet patients, verify insurance, and perform check-in and pretest duties with attention to accuracy.

The role requires 1–2 years of relevant experience, strong MS Office skills, and excellent verbal and written communication to document visits and coordinate with the team in a fast-paced environment.

Qualifications

• 1–2 years of related field experience.
• MS Office proficiency.
• Strong verbal and written communication to document patient visits clearly.
• Excellent interpersonal and rapport-building abilities.
• Ability to ask relevant questions to identify patient needs and multitask in a fast-paced setting.

Responsibilities

• Greet customers and explain exam pricing clearly and transparently.
• Check-in and pretest patients efficiently and accurately.
• Verify insurance coverage prior to doctor encounter.
• Answer phones promptly and professionally.
• Assist in dispensing eyewear and other office tasks as needed.
• Maintain high patient satisfaction from first interaction and ensure accurate patient records.

Skills

Customer service

Verbal communication

Written communication

Interpersonal skills

Multitasking

Attention to detail

Questioning patient needs

Tools

MS Office

Job description

Description

The primary function of this role is assisting patients of Optical Outlets while supporting the Doctor and Office Manager to ensure excellent patient flow.

Essential Functions

• Attract and retain customers by providing unsurpassed customer service
• Greet customers and explain the process and exam pricing in a transparent way
• Check-in and pretest patients in an efficient and accurate manner
• Ensure insurance is properly verified prior to Doctor encounter
• Answer phones properly and in a timely manner
• Assist in other areas of the office as necessary, including dispensing eyewear
• Serve as a center of excellence for others with a focus on Right the First Time providing outstanding patient satisfaction from the first interaction
• Handle tasks such as adjusting, or fitting eyewear carefully and correctly, ensuring details are thorough and exact
• Inform Office Manager of any office problems noted by staff, doctors, or patients
• Perform all tasks assigned by Office Manager

Requirements

Job Specifications

• One to two years of experience in related field
• Working knowledge of MS Office package
• Effective verbal communication skills to prioritize multiple tasks and to be available for incoming calls and inquiries
• Effective written communication skills to clearly document patient visits
• Excellent interpersonal and rapport-building skills
• Ability to ask appropriate and relevant questions to identify patient needs
• Ability to listen, process transactions and interact with patients simultaneously in a fast-paced environment
• For roles that are remote (i.e., Work From Home (WFH)) or hybrid (i.e., partial onsite at a VSP location and WFH), must demonstrate a high level of engagement in virtual environments, including maintaining camera presence during meetings to support effective communication and team alignment

Working Conditions

• The working environment is generally favorable. Lighting and temperature are adequate, and there are no hazardous or unpleasant conditions caused by noise, dust etc.

The above information on this description had been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job grade.

VSP Vision is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to age, gender, race, color, religion, sex, national origin, disability or protected veteran status. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

The compensation range for the role is listed below. Applicable salary ranges may differ across markets. Actual pay will be determined based on experience and other job-related factors permitted by law. As a part of the compensation package, this role may include eligible bonuses and commissions. For more information regarding Optical Outlets benefits, please visit opticaloutlets.com/careers