Front Desk Team Member - (Part-Time)

TRUFUSION SUMMERLIN, LLC; Summerlin South (NV); On-site; USD 19,000 - 28,000; Full time

Job summary

TruFusion in Summerlin South, NV is seeking a Front Desk Team Member. You are the first contact for members and guests, delivering warm, professional service and helping with check-ins and information on classes and memberships.

You will process payments, manage schedules, promote memberships, and support team with a positive attitude. Proficiency with MindBody or Sling is a plus; CPR/AED certification preferred; flexible hours including mornings, evenings, weekends.

Qualifications

• High school diploma or equivalent required.
• Prior customer service or hospitality experience preferred.
• Familiarity with studio management software (MindBody, Sling) preferred.
• Cash handling experience preferred.

Responsibilities

• Greet members and guests with a warm, friendly demeanor and provide information on classes, memberships, and studio amenities.
• Promote memberships, class packages, and retail products to members and guests; assist with sign-ups and renewals as needed.
• Process payments and cash transactions; monitor class attendance and ensure proper check-ins in the system.
• Maintain a clean, organized front desk area and support seamless studio operations.
• Utilize MindBody/Sling to manage member profiles, attendance, and timekeeping; ensure accurate clock-in/out and adherence to policies.
• Communicate with team, instructors, and management; participate in meetings and training.
• Adhere to TruFusion policies, including attendance, punctuality, and safety guidelines.

Skills

Customer service

Sales

Cash handling

Education

High school diploma or equivalent

Tools

MindBody

Sling

Job description

Position Summary

As a Front Desk Team Member at TruFusion, you are the first point of contact for our members and guests. Your role is crucial in creating a welcoming and positive environment that aligns with TruFusion's values of community, health, and wellness. You are responsible for providing exceptional customer service, managing front desk operations, and supporting the overall success of the studio.

Customer Service Excellence

• Greet members and guests with a warm, friendly demeanor.
• Provide accurate information about classes, schedules, memberships, and studio amenities.
• Address member inquiries and concerns promptly and professionally.
• Assist with member check-ins, ensuring all attendees are properly registered and accounted for in the system.
• Uphold the TruFusion brand by maintaining a positive and supportive attitude at all times.
• Report member conflicts or concerns to the General Manager or Assistant General Manager.

Sales Support

• Promote memberships, class packages, and retail products to members and guests.
• Assist with membership sign-ups, renewals, and cancellations as needed.
• Encourage members to try new classes and invite friends to experience the TruFusion community.
• Support sales initiatives by following up on leads, making outbound calls, and participating in member engagement campaigns.

Operational Efficiency

• Accurately manage front desk operations, including processing payments and handling cash transactions.
• Monitor class attendance, ensuring all members are properly checked in and accounted for.
• Maintain a clean, organized, and professional front desk area at all times.

Technology & Systems

• Utilize TruFusion's management software (e.g., MindBody, Sling, or similar platforms) to manage member accounts, process POS transactions, and maintain employee timekeeping records.
• Ensure timely and accurate clock-in and clock-out of shifts using the Sling platform, adhering to geolocation and overtime protocols.
• Monitor and update member profiles and attendance records in the system.

Communication & Team Collaboration

• Communicate effectively with team members, instructors, and management to ensure seamless studio operations.
• Keep the team informed about any issues, incidents, or member feedback that may require attention.
• Participate in team meetings, training sessions, and professional development opportunities.

Adherence to Policies & Procedures

• Follow all TruFusion policies and procedures, including those related to attendance, punctuality, and professional conduct.
• Enforce studio policies regarding member check-ins, safety, and facility use.
• Adhere to the studio's cell phone policy, maintaining focus on member engagement and operational duties while on shift.

Expectations

• Professionalism: Maintain a high standard of professionalism in appearance, communication, and conduct at all times.
• Punctuality: Arrive on time for each shift, ready to engage with members and fulfill your responsibilities.
• Teamwork: Collaborate with colleagues to create a positive and efficient working environment.
• Initiative: Proactively identify and address issues and contribute to the studio's overall success.
• Continuous Improvement: Remain open to feedback and committed to personal and professional growth within the TruFusion community.

Qualifications

• High school diploma or equivalent required.
• Previous customer service experience in sales, reception, or hospitality roles preferred but not required.
• Basic familiarity with point-of-sale and studio management software (e.g., MindBody, Sling) preferred.
• Cash handling experience preferred.
• CPR/AED certification preferred.
• Availability to work flexible hours, including early mornings, evenings, weekends, and holidays.

Work Environment & Physical Requirements

• Primarily desk-based role with prolonged periods of sitting and computer use.
• Requires occasional standing, bending, stooping, and reaching.
• Must be able to lift and carry up to 50 pounds on occasion.

This job description provides a general overview of the position and is not a comprehensive list of all duties, responsibilities, or qualifications. The employer reserves the right to modify this description at any time as business needs evolve.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other legally protected status.