Customer Sales Specialist

Integrated Martial Arts; West Boylston (MA); On-site; USD 20,664 - 24,796; Part time

Benefits offered by this job

Bonus based on performance

Free all-access membership

Flexible scheduling

Direct mentorship

Opportunity for advancement

Job summary

Integrated Martial Arts is seeking a Front Desk Team Member in West Boylston, MA. This part-time/full-time position offers $15–$18/hr plus commission, along with a clear career path to management. Responsibilities include managing member experience, responding to leads, and supporting front desk operations. Ideal candidates are strong communicators with a professional attitude, detail-oriented, and comfortable in sales. Benefits include free membership to various martial arts classes and flexible scheduling.

Qualifications

• Strong communicator who enjoys interacting with people.
• Positive, professional attitude and high energy.
• Reliable, punctual, and detail-oriented.
• Ability to manage multiple tasks in a fast-paced environment.

Responsibilities

• Greet members and guests, manage member experience and satisfaction.
• Respond quickly to leads via phone, text, and email.
• Conduct facility tours and convert prospects into trial members.
• Support front desk operations, processing memberships accurately.

Skills

Strong communicator

Sales conversations

Detail-oriented

Tech-comfortable

Job description

Benefits

• Bonus based on performance
• Company parties
• Employee discounts
• Flexible schedule
• Opportunity for advancement
• Training & development
• Wellness resources

Front Desk Team Member — Career Track to Management

Integrated Martial Arts (IMA Worcester) | Worcester, MA Part-Time / Full-Time • $15–$18/hr + commission

The Opportunity

This isn't a typical front desk job — it's the first step on a defined path to management at a growing martial arts and fitness brand. We promote from within: Front Desk → Assistant Manager → General Manager.

If you're driven, great with people, and want a real career (not just a shift), keep reading.

What You’ll Do

Member Experience Greet members and guests, build real relationships, and own the energy at the front desk. Handle scheduling, account questions, and anything that keeps members happy and engaged.

Sales & Lead Conversion Respond fast to leads by phone, text, and email. Run facility tours, present our programs with confidence, and convert prospects into trial members — then trials into long-term members. Consistent follow-up is the job.

Operations Keep the front desk and lobby sharp. Support opening and closing, process memberships and retail transactions accurately, and help with daily admin and reporting.

Who We’re Looking For

• Strong communicator who actually likes people
• Positive, high-energy, professional
• Comfortable with sales conversations
• Reliable, punctual, detail-oriented
• Can juggle multiple things in a fast-paced environment
• Tech-comfortable (scheduling systems, basic software)

Bonus: Background in fitness, martial arts, sales, or customer service — and a personal passion for any of the above.

What You Get

• $15–$18/hr + commission on memberships and conversions
• Free all-access membership — BJJ, Muay Thai, MMA, Wrestling, Kali, Karate, and IMA FIT (Strength & Conditioning)
• Flexible scheduling
• Direct mentorship from leadership
• A clear, real path to Assistant Manager and General Manager roles

About IMA

IMA Worcester is a premier martial arts and fitness facility with BJJ, Muay Thai, MMA, Wrestling, Karate, and Strength & Conditioning all under one roof. We’re building a community grounded in discipline, growth, and excellence — and we’re hiring people who want to grow with us.