Front Desk Team Member

ChenMed LLC; Fairview Shores CDP (FL); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a Care Facilitator to join their team and make a meaningful impact on patients' lives. This role is pivotal as it involves being the first point of contact for patients, advocating for their needs, and ensuring exceptional customer service. The ideal candidate will thrive in a dynamic environment, possess strong communication skills, and demonstrate a commitment to patient care. With a focus on innovation and compassion, this organization is dedicated to transforming healthcare for seniors. Join a team that values your contributions and offers opportunities for growth and work-life balance.

Benefits

Comprehensive benefits

Career development opportunities

Great work-life balance

Advancement opportunities

Qualifications

• Exceptional customer service skills and passion for serving others.
• Working knowledge of medical insurance and EMR systems.
• Detail-oriented with outstanding communication skills.

Responsibilities

• Interact with patients, check them in and out, and schedule appointments.
• Verify patient insurance and collect copays.
• Conduct daily and weekly huddles to discuss patient details.

Skills

Exceptional customer service skills

Knowledge of medical insurance

Electronic medical record (EMR) systems

Detail-oriented

Verbal and written communication skills

Proficient in Microsoft Office Suite

Strong listening skills

Positive and professional attitude

Ability to travel locally and regionally

Education

High school diploma or equivalent

Graduation from a nationally accredited Medical Assistant program

1 year of work experience in a medical clinic

BLS for Healthcare Providers

Tools

Microsoft Office Suite

Basic IT systems

Job description

We’re changing lives every day. For both our patients and our team members. Are you innovative and entrepreneurial minded? Is your work ethic and ambition off the charts? Do you inspire others with your kindness and joy?

We’re different than most primary care providers. We’re rapidly expanding and we need great people to join our team.

The Care Facilitator is one of a patient’s first contact with our ChenMed family and, as such, serves as a patient advocate delivering and providing exceptional customer service. The incumbent in this role checks patients in to and out of the medical clinic and provides basic secretarial and administrative support. A successful Care Facilitator possesses a strong commitment to providing superior service and views every interaction as an opportunity to build a trusting relationship with the patient.

ESSENTIAL JOB DUTIES/RESPONSIBILITIES:

1. Interacts appropriately with patients and records information while greeting, checking-in, checking-out or scheduling appointments for patients. Conducts lobby checks to ensure organization and cleanliness.

2. Serves as the gatekeeper for PCP and Specialists schedules including, but not limited to ensuring Top 40 patients are scheduled every 13 days.

3. Utilizes computer equipment and programs to add new patient information, prints out relevant forms for processing, schedule appointments, respond to emails and generate New Patient packets. Ensures patient contact and emergency contact information is accurately documented in the system.

4. Conducts “love” calls, mails birthday and greeting cards to patients commemorating special events.

5. Answers telephones, takes detailed and accurate messages, and ensures messages are directed to the appropriate individual.

6. Clearly communicates information about ChenMed clinical personnel to patients and other individuals.

7. Verifies patient insurance via phone or website and collects any necessary copays for services. Assists with scheduling follow-up and in-house Specialist referral appointments, when necessary.

8. Escorts patients to exam rooms and ensures their comfort and well-being prior to leaving.

9. Acts as HEDIS champion for the PCP by providing visibility of HEDIS needs for scheduled patients. Reports on hospitalizations including HITS census, ENS Ping, etc.

10. Presents patients with customer service survey during check out and escalates if needed for immediate service recovery.

11. Participates in daily and weekly huddles to provide details on patients.

12. Regulates and monitors aspects of transportation, including: Driver’s lists/patients, medication deliveries, grocery deliveries, driver’s behavioral challenges, scheduling and coordinating Uber/Lyft rides for patients.

Other responsibilities may include:

1. Maintains the confidentiality of patients’ personal information and medical records.

2. Reviews patients’ personal and appointment information for completeness and accuracy.

3. Transmits correspondence by mail, email or fax.

4. Performs other duties as assigned and modified at manager’s discretion.

KNOWLEDGE, SKILLS AND ABILITIES:

1. Exceptional customer service skills and passion for serving others
2. Working knowledge of medical insurance and/or knowledge of electronic medical record EMR systems
3. Knowledge of ChenMed Medical products, services, standards, policies and procedures
4. Skilled in operating phones, personal computers, software and other basic IT systems
5. Ability to communicate with employees, patients and other individuals in a professional and courteous manner
6. Detail-oriented to ensure accuracy of reports and data
7. Outstanding verbal and written communication skills
8. Demonstrated strong listening skills
9. Positive and professional attitude
10. Proficient in Microsoft Office Suite products including Excel, Word and Outlook
11. Ability and willingness to travel locally and regionally up to 10% of the time
12. Spoken and written fluency in English

EDUCATION AND EXPERIENCE CRITERIA:

1. High school diploma or equivalent education required

2. Graduation from a nationally accredited Medical Assistant program preferred

3. A minimum of 1 year of work experience in a medical clinic or similar environment required

4. BLS for Healthcare Providers preferred

We’re ChenMed and we’re transforming healthcare for seniors and changing America’s healthcare for the better. Family-owned and physician-led, our unique approach allows us to improve the health and well-being of the populations we serve. We’re growing rapidly as we seek to rescue more and more seniors from inadequate health care.

ChenMed is changing lives for the people we serve and the people we hire. With great compensation, comprehensive benefits, career development and advancement opportunities and so much more, our employees enjoy great work-life balance and opportunities to grow. Join our team who make a difference in people’s lives every single day.

About Us

Who We Are
ChenMed is a family-owned, family-oriented organization committed to bringing superior health care to moderate-to-low-income seniors.

Our vision
To positively change American healthcare through primary care innovation for the neediest populations.

Our mission
To provide a convenient, patient-centered environment that fosters enduring relationships between doctors, staff and patients and delivers superior outcomes and a compassionate experience. We will create a healthcare system specifically for our patients' needs through dedicated doctors, a supportive team, and customized technology, and achieve value through scalable innovation, resourcefulness and accountability.

Our patient promise
You are the reason we are here. Your coordinated healthcare and well-being is our focus. Like a member of our family, we will take care of you in good times and in times of need.