Front Desk Team Lead - NonExempt

U.S. Dermatology Partners; Lee's Summit (MO); On-site; USD 42,000 - 62,000; Full time

Job summary

U.S. Dermatology Partners is seeking a Front Office Supervisor to coordinate all receptionist activities and supervise front desk staff.

You will oversee check-in/check-out duties, ensure accurate data entry, and manage patient demographics and insurance information with a focus on accuracy and patient service. The role requires prior medical office experience and supervisory skills, with strong communication and computer literacy.

Qualifications

• Two years of experience in a medical office.
• At least one year of supervisory experience.
• Basic knowledge of medical billing, CPT/ICD-9.
• Proficiency with Microsoft Excel, Word, and Outlook.
• Ability to communicate effectively in English.

Responsibilities

• Oversee front office check-in and checkout duties.
• Direct patients, visitors, and staff.
• Verify demographics and insurance information; assist patients with forms.
• Enter data into computer; manage encounter forms and charts.
• Balance charges and payments; prepare deposits and receipts.
• Schedule appointments and maintain patient records.
• Maintain patient confidentiality and HIPAA compliance.

Skills

Interpersonal skills

Communication skills

English proficiency

Mathematical/analytical ability

Attention to detail

Customer service

Team support

Problem solving

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

SECTION 1: Job Summary (Summary of the basic functions of the position)

Coordinates activities of Front Office, supervises staff engaged in all receptionist functions of checking-in and checking-out patients in the Front Office by performing the following duties personally or through subordinates.

SECTION 2: Duties and Responsibilities (Responsibilities necessary to accomplish job functions)

• Performs, assists and oversees subordinates in performing check-in and checkout duties.
• Check-In Duties:
• Directs patients, salespeople, and visitors.
• Greets patient(s) at check-in window, answers questions, and provides assistance as necessary.
• Instructs new patients in completion of medical history and information forms and updates for returning patient’s demographics and insurance information, as needed, checking forms for completion and signature(s).
• Confirms patients' insurance eligibility with patient, copying all pertinent information.
• Enters appropriate data into computer, retrieves data, types correspondence and reports.
• Generates encounter form and superbill.
• Compiles all information for visit, including referral information, and distributes to clinical staff.
• Prepares folders and maintains records of new patients, compiles medical charts, reports, and correspondence.
• Reviews medical records for completeness, assembles records into standard order, and files records in designated areas according to applicable alphabetic and numeric filing system.
• Check-Out Duties:
• Prepares medical charts, encounter forms, and superbills for next day’s clinics.
• Greets patient at checkout window, answers questions, and provides assistance as necessary.
• Retrieves superbills, verifies demographic and insurance information.
• Enters appropriate data into computer, retrieves data, determines patient’s portion of payment due.
• Collects payments and posts payment to patient’s financial record in computer, generate receipt for patient.
• Schedules return appointments and provides patient with appointment card.
• Balances charges and payments for each physician with superbills and monies.
• Closes credit card machine.
• Submits balanced report, superbills and monies to supervisor to prepare deposit.
• Adjusts errors and resolves complaints.
• Recommends establishment or revision of policies, recommends standards of performance.
• Complies with Practice policies and procedures, reliable and punctual, cooperates with co-workers, and maintains patient and financial confidentiality. Performs these duties with minimum supervision, performs these duties in a timely fashion, performs these duties with accuracy, and performs these duties with courtesy and compassion for the patient.
• Adheres to all safety policies and procedures in performing job duties and responsibilities while supporting a culture of high quality and great customer service.
• Performs other duties that may be necessary or in the best interest of the organization

SECTION 3: Experience Requirements

• Minimum two years of work experience in a medical office.
• Minimum one-year supervisory experience.

SECTION 4: Knowledge, Skills and Abilities Requirements

• Management and organizational skills to support and leader this function
• Ability to follow or provide verbal & written instructions with sufficient grammar and spelling skills to avoid mistakes or misinterpretations
• Interpersonal skills to support customer service, functional, and team mate support needs
• Able to communicate effectively in English, both verbally and in writing
• Mathematical and/or analytical ability for basic to intermediate problem solving
• Basic knowledge of medical billing coding, including CPT and ICD-9 coding, required.
• Basic knowledge of Medicare rules and regulations, preferred.
• Basic knowledge of medical billing procedures and medical insurance, including credit and collection procedures, required.
• Basic knowledge of medical accounts receivable collection procedures, including knowledge of insurance correspondence, required.
• Interpersonal skills to support customer service, functional, and team mate support needs
• Able to communicate effectively in English, both verbally and in writing
• Detail oriented, professional attitude, reliable
• Basic to intermediate computer operation
• Proficiency with Microsoft Excel, Word, and Outlook
• Specialty knowledge of systems relating to job function
• Knowledge of state and federal regulations for this position; general understanding of HIPAA guidelines

SECTION 5: Supervisory Responsibilities:

• Directly supervises employees in the Front Office.
• Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.
• Responsibilities include interviewing, hiring, and training employees, planning, assigning, and directing work; appraising performance, rewarding and disciplining employees, addressing complaints and resolving problems.