Front Desk/Swim Instructor

Goldfish Swim School; Town of Clifton Park (NY); On-site; USD 30,000 - 40,000; Part time

Job summary

Goldfish Swim School is seeking a customer service representative who will provide exceptional service and promote memberships. The role encompasses class scheduling, sales efforts, and being the first point of contact for clients. Ideal candidates will possess strong communication skills, a high energy level, and a passion for working with children.

Benefits

Free uniforms

Opportunity for advancement

Training & development

Paid on-the-job training

Weekly Pay

Consistent set schedules

Culture-driven company

Employee recognition programs

Positive team culture

Career growth opportunities

Qualifications

• High school diploma or GED required, with some college preferred.
• Two years of customer service or administrative experience preferred.
• Intermediate computer skills are required.

Responsibilities

• Provide exceptional customer service and assist with scheduling.
• Promote memberships and handle inquiries professionally.
• Conduct cold calls and follow up with leads.

Skills

Excellent communication

Organizational skills

High energy

Sales-driven mindset

Strong work ethic

Positive attitude towards rejection

Ability to work well with children

Education

High school diploma or GED

Some college preferred

Two years of customer service experience preferred

Tools

Word

Excel

Job description

Benefits:

• Free uniforms
• Opportunity for advancement
• Training & development

Make waves and pave the way for your career!

At Goldfish Swim School, we are passionate about building confident lifelong swimmers and developing our team members' careers. We believe that dedication helps create skills that last a lifetime. We invest in developing both personal and professional skills to prepare our team for future opportunities.

Perks and Benefits:

• Paid on-the-job training
• Weekly Pay
• Part-time employment opportunities
• Consistent set schedules
• Culture-driven company
• Employee recognition programs
• Positive team culture
• Career growth opportunities

Primary Responsibilities:

• Provide exceptional customer service to members
• Assist with class scheduling and billing
• Promote memberships through sales efforts
• Make cold and warm calls to potential customers
• Follow up with inquiries, website sign-ups, and past customers
• Handle objections professionally and explain program benefits

Job Qualifications and Skills:

• Ability to work well with children
• Excellent communication and organizational skills
• High energy and a sales-driven mindset
• Strong work ethic and positive attitude towards rejection
• Previous sales experience preferred but not required

Summary: The role involves promoting quality customer service, processing sales and registrations, and acting as the first point of contact for customers, representing the company positively.

Duties and Responsibilities:

• Provide high-quality service and exceed guest expectations
• Conduct cold calling to potential customers
• Follow up with warm leads via phone, text, and email
• Explain membership options, schedules, and promotions
• Track interactions and follow-ups in the system
• Respond to inquiries professionally via phone and email
• Process registrations using effective sales techniques
• Manage birthday and pool parties
• Resolve customer concerns professionally
• Assist with merchandise and vending sales
• Greet parents and students at the front desk
• Check in students and maintain cleanliness of the facility
• Monitor snack shack and guide staff
• Respond to voicemail and email promptly
• Update promotional displays
• Make collection calls for account issues
• Prepare student lesson schedules
• Enforce safety rules and administer first aid when needed
• Work at least one swim instructor/lifeguard shift per week
• Perform other duties as assigned

Education/Experience:

High school diploma or GED required; some college preferred. Two years of customer service or administrative experience preferred. Intermediate computer skills in Word, Excel, and other systems required.

Certificates and Licenses:

CPR, First Aid, and AED certifications are preferred.