Front Desk Supervisor- SpringHill Suites Times Square

M&R Hotel Management; New York (NY); On-site; USD 45,000 - 60,000; Full time

Job summary

A leading company in the hospitality industry is looking for a Front Desk Supervisor at SpringHill Suites Times Square. This role involves managing guest services, overseeing front desk operations, and maintaining high customer service standards to ensure guest satisfaction. Ideal candidates should bring strong hospitality experience and excellent communication skills to facilitate seamless guest experiences.

Qualifications

• Mid-Senior level role requiring strong service skills.
• Experience in hospitality preferred but unspecified.

Responsibilities

• Check guests in and out efficiently and courteously.
• Monitor room availability and assist management with handling.
• Schedule front desk shifts based on occupancy forecasts.

Skills

Customer service

Hospitality standards

Scheduling

Communication

Time management

Job description

Front Desk Supervisor - SpringHill Suites Times Square

Be among the first 25 applicants

Summary
To assist guests efficiently, courteously, and professionally in guest service-related functions. Maintain high standards of service and hospitality. Perform tasks such as scheduling and ensuring all GSRs uphold high customer service levels.

Responsibilities

• Provide the highest quality of service to customers at all times.
• Check guests in and out efficiently and courteously.
• Handle guest mail and messages per established procedures.
• Develop thorough knowledge of hotel staff, room locations, rates, amenities, and selling strategies.
• Take reservation requests efficiently.
• Answer switchboard calls following proper etiquette.
• Block rooms and handle special requests.
• Monitor room availability and assist AGM and GM with yield management and restrictions.
• Handle guest safe deposits per procedures.
• Keep lobby and desk area clean and presentable.
• Understand emergency and security procedures.
• Offer and handle wake-up call requests properly.
• Maintain cleanliness standards for guestrooms.
• Clean back office area as requested.
• Open and close shifts, make cash drops.
• Balance credit cards, cash, and funds during shifts.
• Report guest or system issues to management.
• Log pertinent information for incoming staff and management.
• Notify maintenance of needs.
• Handle lost and found inquiries appropriately.
• Wear proper uniform and nametag as per standards.
• Prepare daily deposits and reconcile discrepancies.
• Schedule front desk shifts based on occupancy forecasts.
• Assist GSRs with questions and coverage for call-offs.
• Follow rules in the Employee Handbook.
• Perform other duties as assigned.

Requirements

Preferred qualifications are not specified.

Additional Information

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Management and Manufacturing
• Industry: Hospitality

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