Front Desk Supervisor/Marriott DFW Airport Hotel

Remington Hotels; Irving (TX); On-site; USD 40,000 - 55,000; Full time

Job summary

A leading hotel management company is seeking a Front Office Manager to oversee the front desk operations. This role involves managing staffing levels, ensuring excellent guest service, and efficiently handling transactions through the MICROS system. The ideal candidate should have strong customer service skills, a high work ethic, and be flexible with their schedule.

Qualifications

• Ability to work with high demand and upset guests.
• High work ethic and self-initiative.
• Flexible with varying schedules, including nights and weekends.

Responsibilities

• Ensure proper staffing levels and manage front office associates.
• Operate the MICROS system for daily transactions.
• Communicate with other departments regarding guest needs.

Skills

Customer Service

Teamwork

Multi-tasking

Tools

MICROS system

Job description

Description

What you will be doing

• Ensure proper staffing levels of front office associates, including interviewing, hiring, supervising, training and scheduling front desk agents, front office supervisors, guest service aides/bell staff, concierge staff and PBX operators.
• Have complete understanding of Front Office staff's roles and duties and be able to perform duties at any given time.
• Accurately manage and operate the MICROS system at the front office, including all daily transactions and those which are not performed often.
• Accurately check AM and PM discrepancy reports.
• Communicate with Housekeeping and Engineering Departments regarding guest rooms, requests and maintenance requests/needs. Efficiently process guest requests to the appropriate departments
• Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel, answering questions, and assisting guests with needs.

Qualifications

What we are looking for

• Ability to calmly work with high demand and/or upset guests
• High work ethic and self-initiative
• May be required to work varying schedules to include nights, weekends, and holidays
• Someone who enjoys working as and being part of a team that provides great experiences for our Guests!