Front Desk Supervisor- Luxury Residential Building

NFC Amenity Management; Charlotte (NC); On-site; USD 40,000; Full time

Job summary

An established industry player in luxury amenity services seeks a Front Desk Supervisor for a luxury residential building. This full-time role involves ensuring smooth operations and delivering exceptional service to residents and guests. You'll oversee employee schedules, monitor performance, and respond to resident inquiries. With a focus on communication and interpersonal skills, this position offers a dynamic work environment where your contributions will enhance the living experience for residents. Join a company that values its employees and offers numerous benefits, including healthcare and training opportunities.

Benefits

Healthcare

Paid Time Off

Training Opportunities

Discounts

Short-term Disability Income

Qualifications

• Ability to work independently in a fast-paced environment.
• Experience in supervising others is a plus.

Responsibilities

• Ensuring smooth operation and service experience through effective communication.
• Overseeing employee schedules and monitoring performance.

Skills

Interpersonal Skills

Supervisory Experience

Communication Skills

Ability to Work Independently

Job description

Front Desk Supervisor - Luxury Residential Building

WE ARE NFC Amenity Management, the nation's largest luxury amenity service provider for residential and commercial properties, with a growing portfolio of 350+ top brands in luxury residential and hotels across 30 markets in the U.S.

Responsibilities include:

• Ensuring smooth operation and service experience through effective communication with team members, property management, and residents/guests.
• Overseeing employee schedules and informing the Area Director of staffing needs.
• Monitoring and reviewing employee performance, providing support or training as needed.
• Following property-specific systems for deliveries, contractor arrivals/departures, and visitor access.
• Promptly responding to resident requests, questions, and concerns.
• Representing the company professionally in uniform and engaging positively with residents.

Qualifications:

• Ability to work independently in a fast-paced environment.
• Experience in supervising others is a plus.
• Excellent interpersonal skills, including making eye contact and being welcoming.

Details:

• Full-time position (minimum 40 hours/week), primarily weekday evenings with some flexibility.
• Salary: $39,500 per year.
• Previous hotel or concierge experience preferred.

Visit our website at nfcam.com and follow us on social networks for more information. We offer numerous benefits, including discounts, reimbursements, healthcare, paid time off, training opportunities through NFC University, and short-term disability income for qualifying employees.

We frequently interview for multiple properties. Location, pay rates, and schedules will be discussed during the interview. All employees must be legally authorized to work in the US. Rehire eligibility depends on past employment performance.