Front Desk Supervisor - Hampton Inn Bozeman

Hilton Worldwide, Inc.; Bozeman, Mountain Home (MT, AR); On-site; USD 35,000 - 50,000; Full time

Job summary

Join a leading hospitality company as a Front Desk Supervisor at Hampton Inn Bozeman. You will manage front desk operations, ensuring guest satisfaction and leading a team dedicated to exceptional service. Your leadership and commitment to hospitality will be key in creating remarkable experiences for guests.

Qualifications

• Passion for delivering exceptional guest experiences.
• Demonstrates integrity and leads by example.

Responsibilities

• Oversees front desk operations and provides guest service.
• Trains, supervises, schedules, and evaluates staff performance.
• Resolves customer complaints and monitors lobby traffic.

Skills

Hospitality

Leadership

Customer Focus

Adaptability

Job description

Job Description - Front Desk Supervisor - Hampton Inn Bozeman (HOT0BMNG)

Job Number:

HOT0BMNG

Work Location:

Hampton Inn Bozeman, 75 Baxter Lane, Bozeman, MT 59715

Responsibilities:

• Oversees front desk operations, providing guest service, guidance, and leadership to ensure consistent customer service.
• Assigns and instructs team members on their duties.
• Monitors lobby traffic to adjust staffing accordingly.
• Resolves customer complaints.
• Trains, supervises, schedules, and evaluates staff performance.

What will I be doing?

As a Front Desk Supervisor, you will be responsible for managing daily front desk operations, ensuring guest satisfaction, and leading the team to deliver exceptional service.

What are we looking for?

Since 1919, Hilton has been a leader in the hospitality industry, known for innovation, quality, and success. We seek team members who demonstrate our core values:

• Hospitality - Passion for delivering exceptional guest experiences.
• Integrity - Doing the right thing, always.
• Leadership - Leading by example in our industry and communities.
• Teamwork - Collaborating effectively with colleagues.
• Ownership - Taking responsibility for actions and decisions.
• Now - Operating with urgency and discipline.

Additionally, we value attributes such as:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

What will it be like to work for Hilton?

Hilton is a global leader in hospitality, offering a range of accommodations from luxury hotels to extended-stay suites. We are committed to providing exceptional guest experiences through our brands. Our vision is "to fill the earth with the light and warmth of hospitality," and our team members are central to achieving this goal. Join us to be part of a team dedicated to creating remarkable hospitality experiences worldwide.