Front Desk Supervisor - HALL Arts Hotel

Coury Hospitality; Dallas (TX); On-site; USD 42,000 - 52,000; Full time

Job summary

HALL Arts Hotel in Dallas' Arts District seeks a Front Desk Supervisor to support daily operations, mentor agents, and uphold service standards in a luxury environment.

You will lead by example, handle guest communications, assist with training, and coordinate with housekeeping, bell services, and maintenance to ensure a memorable stay.

Qualifications

• Experience supervising front desk in luxury or boutique hotels.
• Strong communication and interpersonal skills.
• Ability to lead by example while remaining hands-on.
• Attention to detail and effective problem-solving.
• Ability to multitask in a fast-paced environment.
• Proficiency with property management systems.

Responsibilities

• Supervise front desk operations during assigned shifts to ensure smooth guest service.
• Perform all Front Desk Agent duties, including check-in and check-out.
• Assist the Front Desk Manager with training, coaching, and onboarding.
• Serve as first point of contact for guest concerns and service recovery.
• Support scheduling, shift assignments, and break coordination.
• Ensure adherence to front desk procedures and cash-handling policies.
• Coordinate timely delivery of guest amenities and special requests.
• Monitor amenity delivery and address delays or issues with the manager.
• Maintain lobby/front desk presentation and professional environment.
• Assist with daily reports, audits, and operational checklists.
• Communicate with housekeeping, bell services, and maintenance to support guest needs.
• Provide guidance to agents while maintaining non-exempt responsibilities.

Skills

Front desk supervision

Excellent communication

Guest service orientation

Team leadership

Problem solving

Multitasking

PMS knowledge

Professional appearance

Job description

Why Work at HALL Arts Hotel?

At HALL Arts Hotel, we celebrate art, culture, and luxury in the heart of Dallas' Arts District. Featuring sophisticated design, curated art collections, and refined accommodations, our hotel is a sanctuary for creativity and hospitality excellence. Curatorsat HALL Arts thrive in a high-end, inspiring environment, where exceptional service and artistic expression go hand in hand.

Position Summary

The Front Desk Supervisor supports the Front Desk Manager in overseeing daily front desk operations while actively performing front desk agent duties. This non-exempt role assists with training, coaching, and service oversight but does not carry full managerial responsibility. The Front Desk Supervisor, leads by example, ensures service standards are upheld and aligned with Coury Hospitality's culture of service excellence, integrity, and authentic hospitality.

Primary Job Duties

• Supervise front desk operations during assigned shifts to ensure smooth guest service.
• Perform all Front Desk Agent duties, including check-in, check-out, and guest communication.
• Assist the Front Desk Manager with training, coaching, and onboarding of front desk team members.
• Serve as the first point of contact for guest concerns and assist with service recovery, escalating issues as needed.
• Support scheduling coverage, shift assignments, and break coordination as directed.
• Ensure adherence to front desk procedures, cash-handling policies, and service standards.
• Assist in coordinating and ensuring timely delivery of guest amenities, welcome gifts, and special requests during assigned shifts.
• Monitor amenity delivery execution on shift and address delays or issues, escalating concerns to the Front Desk Manager as needed.
• Monitor lobby and front desk presentation, ensuring a polished and professional environment.
• Assist with daily reports, audits, and operational checklists.
• Communicate effectively with housekeeping, bell services, and maintenance to support guest needs.
• Provide guidance and support to front desk agents while maintaining non-exempt work responsibilities.
• Follow all hotel security, privacy, safety, and emergency procedures.

Additional tasks and responsibilities may be assigned at the discretion of the manager. Furthermore, tasks and responsibilities may be added or revised based on the volume of business and the need for the work to be completed at the present time.

Knowledge, Skills And Abilities

• Prior front desk experience in a luxury or boutique hotel, with supervisory experience preferred.
• Strong communication and interpersonal skills.
• Ability to lead by example while remaining hands-on in daily operations.
• Strong problem-solving skills and attention to detail.
• Ability to multitask in a fast-paced environment.
• Strong working knowledge of property management systems.
• Professional appearance and service-oriented demeanor.
• Ability to work collaboratively with management and team members.
• Flexibility to work weekends, holidays, and varying shifts.

Physical Demands

• Ability to stand for extended periods.
• Ability to use computers, phones, and standard office equipment.
• Ability to move throughout the property as needed.
• Must wear required personal protective equipment per job responsibilities

This job description is not intended to create a contract of employment. Employment with the Company is at-will and may be terminated by either the employee or the Company at any time, with or without cause or notice, in accordance with applicable law.