Front Desk Supervisor: Guest Experience Leader

Aspen Skiing Company; Ketchum (ID); On-site; USD 27,000 - 39,000; Full time

Benefits offered by this job

Health, Dental and Vision Insurance

Flexible Spending Account

Life Insurance

Paid Time Off

Paid Leave

401(k) Savings Plan

Employee Ski Pass and Dependent Ski Pa

Other company perks

Job summary

Limelight Hotels by Aspen One is seeking a Front Desk Supervisor for Limelight Ketchum to oversee daily front desk operations and ensure exceptional guest service. The role requires training staff, handling check-ins/outs, and resolving guest concerns to uphold brand standards.

Reporting to the Front Office Manager, you will help manage reservations, supervise a team, and maintain a professional lobby environment. Applications accepted through Aug 30, 2026.

Qualifications

• High School Diploma or equivalent required.
• 1 year of management experience preferred.
• 3 years of front desk experience preferred.

Responsibilities

• Supervise front desk operations to ensure a seamless guest experience.
• Train, mentor, and support front desk staff in service standards and procedures.
• Assist with check-in, check-out, and reservation management.
• Handle guest inquiries, complaints, and special requests promptly and professionally.
• Monitor and ensure compliance with hotel policies and brand standards.
• Coordinate with housekeeping, maintenance, and other departments for guest needs.
• Balance daily transactions, process payments, and manage billing issues.
• Prepare shift reports and communicate key information to management.
• Maintain a welcoming and professional lobby atmosphere.
• Support emergency procedures and ensure guest safety protocols are followed.
• Perform additional duties as assigned by hotel management.
• Other duties as assigned

Skills

Leadership

Customer service

PMS proficiency

Communication skills

Education

High School Diploma

College degree preferred

Tools

PMS software

Reservation software

Job description

Limelight Hotels by Aspen One is seeking a Front Desk Supervisor for Limelight Ketchum to oversee daily front desk operations and ensure exceptional guest service. The role requires training staff, handling check-ins/outs, and resolving guest concerns to uphold brand standards.

Reporting to the Front Office Manager, you will help manage reservations, supervise a team, and maintain a professional lobby environment. Applications accepted through Aug 30, 2026.