Front Desk Supervisor - Glacier Bay Lodge - Glacier Bay - Lodge

Aramark; Gustavus (AK); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a Front Desk Supervisor for a unique lodge nestled in Glacier Bay National Park. This seasonal role offers a chance to lead a dedicated team while ensuring that guests receive exceptional service in a breathtaking natural setting. Responsibilities include overseeing daily operations, managing guest interactions, and collaborating with various departments to enhance the guest experience. With competitive wages, on-site housing, and a meal plan, this position is perfect for those who thrive in a remote environment and are passionate about hospitality and the great outdoors.

Benefits

Paid Sick Leave

On-site Housing

Meal Plan ($15/day all inclusive)

Local Discounts

Qualifications

• Minimum 2 years of front desk experience, ideally in a supervisory role.
• Strong leadership and communication skills are essential.

Responsibilities

• Lead front desk operations ensuring exceptional guest service.
• Supervise and train front desk agents to maintain service standards.
• Manage property management systems and financial records.

Skills

Leadership

Organizational Skills

Communication Skills

Problem-Solving

Customer Service

Education

2 years of front desk or hospitality experience

1 year in a supervisory role

Tools

Property Management Systems

Reservation Software

Financial Reporting Tools

Job description

Requisition #: 568597

Location:

Gustavus, AK, US, 99826

Description:

Job Description

We are looking for a friendly and detail-oriented Front Desk Supervisor to lead our team at Glacier Bay Lodge in Glacier Bay National Park and Preserve. In this leadership role, you will oversee daily front desk operations, ensuring exceptional guest service while managing a team of front desk agents. The Front Desk Supervisor plays a key role in fostering a welcoming environment for guests, maintaining operational efficiency, and upholding the standards of our unique lodging experience in the heart of nature.

About Glacier Bay Lodge & Glacier Bay National Park & Preserve:

Ever wish you had more daylight hours? With 18 hours of daylight during the summer, recreation and sightseeing opportunities are never-ending! Glacier Bay Lodge is a small 50-room lodge nestled in between coastal mountains, incredible fjords, and Alaska's Inside Passage and is a remote wilderness experience you don’t want to miss. The only way to travel to us is by air or sea from Juneau to the friendly little town of Gustavus, your Gateway to Glacier Bay National Park & Preserve.

This is a seasonal role with ideal dates of May 16 - September 5, 2025.

We offer competitive wages, paid sick leave, on-site (NEW!!) housing and meal plan ($15/day all inclusive!) & local discounts!

Job Responsibilities

1. Guest Service Excellence

1. Lead by example in providing outstanding service to all guests, ensuring a seamless check-in and check-out process.
2. Address and resolve guest concerns, complaints, and special requests in a professional and timely manner.
3. Share knowledge about hotel amenities, local attractions, and national park highlights to enhance guest experiences.

2. Team Leadership and Training

1. Supervise and support front desk agents, ensuring adherence to service standards and procedures.
2. Train new team members, providing ongoing coaching and guidance to enhance skills and performance.
3. Schedule shifts and manage staffing to ensure adequate coverage during peak and off-peak times.

3. Operational Management

1. Monitor and manage the property management system (PMS) to oversee reservations, room inventory, and availability.
2. Assist in maintaining accurate financial records, including payment processing, cash handling, and daily reporting.
3. Collaborate with other departments, such as housekeeping and maintenance, to ensure guest satisfaction and operational efficiency.

4. Problem Solving and Decision Making

1. Act as the primary point of contact for escalated guest issues and emergencies.
2. Handle overbooking situations, room relocations, and other unexpected challenges with professionalism and creativity.
3. Identify areas for improvement in front desk operations and recommend solutions to management.

5. Compliance and Standards

1. Ensure all front desk activities comply with hotel policies, safety regulations, and national park guidelines.
2. Maintain a clean, organized, and welcoming front desk area at all times.

Qualifications

• Experience: Minimum of 2 years of front desk or hospitality experience, with at least 1 year in a supervisory role preferred.
• Skills: Strong leadership, organizational, and communication skills; ability to manage multiple priorities under pressure.
• Knowledge: Proficiency in property management systems, reservation software, and financial reporting.
• Attributes: Positive attitude, problem-solving mindset, and a passion for customer service and the outdoors.

Working Conditions:

• Flexible schedule, including availability to work mornings, evenings, weekends, and holidays.
• Comfortable living and working in a remote or semi-remote national park environment.
• Ability to stand for extended periods and occasionally lift up to 30 lbs.
• This role may have physical demands including, but not limited to, lifting, bending, pushing, pulling and/or extended walking and standing.

About Aramark

Our Mission

Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.

At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.