Front Desk Supervisor | Full Time | Embassy Suites Minneapolis North | Minneapolis, MN

Oliver Companies; Brooklyn Center (MN); On-site; USD 40,000 - 50,000; Full time

Job summary

A leading property management company is seeking a Guest Services Supervisor to oversee operations at Embassy Suites by Hilton Minneapolis North. The ideal candidate will deliver exceptional service, supervise staff, and maintain high standards of guest experience.

Qualifications

• Ability to handle stressful situations with poise and professionalism.

Responsibilities

• Supervise guest services operations and team members.
• Ensure exceptional guest service and maintain guest loyalty.
• Assist in recruitment, training, and scheduling.

Skills

Interpersonal Skills

Communication Skills

Organizational Skills

Leadership

Job description

Join our growing team! Oliver Companies, headquartered in Duluth, MN, is a leading property management company operating since 1978. We specialize in hotel development and management, with properties across the country under brands like Hilton, IHG, Choice, and Marriott.

Property Location: Embassy Suites by Hilton Minneapolis North / Brooklyn Center

Job Summary

The Guest Services Supervisor assists in supervising guest services operations and team members. They are responsible for establishing a positive work environment, delivering exceptional guest service, and administering policies and procedures established by the company and the hotel brand.

Essential Duties and Responsibilities

1. Perform all duties of a Guest Services Representative, including registering and processing guests upon arrival and departure.
2. Demonstrate and provide exceptional guest service to all hotel guests.
3. Demonstrate telephone courtesy and professionalism.
4. Maintain personal connections with guests and clients to encourage guest loyalty.
5. Assist in supervising the guest services department, including recruitment, orientation, training, and scheduling.
6. Use appropriate selling techniques to maximize revenue and occupancy.
7. Demonstrate a working knowledge of all hotel services and facilities and local area.
8. Assist in reviewing and approving billing accounts and department reporting.
9. Assist in maintaining product and service quality standards by investigating complaints and initiating corrective actions.
10. Maintain a clean and professional appearance of public areas and hotel office.
11. Perform additional responsibilities as assigned by leadership.
12. Must be able to work evenings and weekends as needed.

Qualifications

• Strong interpersonal and communication skills.
• Strong organizational skills and attention to detail.
• Ability to handle stressful situations with poise and professionalism.
• Strong leadership and a professional image.
• Conduct work-related functions in a professional manner.

If offered a position, the candidate must complete a criminal background check. All employment offers are contingent upon the results of the background check.