Front Desk Supervisor FT $18hr - Marriott Crabtree, Raleigh, NC

CONCORD CRABTREE, INC; Raleigh (NC); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Medical plans

Dental plans

Vision plans

Life insurance

Disability options

401K options

Tuition assistance

Discounted room rates

Job summary

Concord Crabtree, Inc. is seeking a Front Desk Supervisor for the Marriott Crabtree in Raleigh, NC. This full-time role pays $18 per hour and involves leading the front desk team to deliver outstanding guest service, while upholding brand and Concord standards. Weekend and holiday work are required.

The position emphasizes proactive leadership, strong guest interaction, and a culture that rewards development and career advancement within Concord Hospitality.

Qualifications

• High School or better.
• Experience in a Leadership Role. This position requires you to work weekends and holidays.
• Be courteous and respectful to guests, clients, co-workers.
• Be punctual, reliable and flexible with scheduling according to business needs.

Responsibilities

• Provide the highest quality of service to the customer at all times.
• Check guests in and out efficiently and in a friendly manner.
• Handle guest mail and messages per established procedures.
• Develop knowledge of hotel staff, room locations, room rates, amenities, and selling strategies.
• Take reservation requests efficiently.
• Answer switchboard per telephone etiquette.
• Block rooms and handle special requests.
• Monitor room availability and assist with yield management and restrictions.
• Handle safe deposits by guests per procedures.
• Keep lobby and desk area clean and presentable.
• Know emergency and security procedures.

Skills

Leadership

Guest service

Team supervision

Communication

Punctuality

Education

High School diploma or better

Job description

Front Desk Supervisor FT $18hr - Marriott Crabtree, Raleigh, NC

• Posted on September 23, 2026
• Location: Marriott Crabtree
  4500 Marriott Drive
  Raleigh, NC 27612, USA
• Position: Front Office
• Full-Time
• Requisition #: FRONT064074

Description

We are hiring a Front Desk Supervisor! $18.00hr

We are looking for associates and Leaders that have a passion to serve others! Working at the front desk means you are at the hub of the hotel with the most interaction with our guests as the front desk supervisor you are the one that brings this group to a cohesive team focused on providing our guests excellent service while maintaining all brand standards and Concord standards. Your role is key to the overall experience the guest will have. Your keen sense of being proactive, responsive, and caring will make all the difference. If you enjoy engaging with others, leading a team and have a winning personality and high sense of responsibility – this role is perfect for you! We have a great company culture at Concord Hospitality where everyone is valued and treated with respect. Many of our supervisors advance in a couple years to Assistant General Manager roles!

Responsibilities

• Provide the highest quality of service to the customer at all times.
• Check guests in and out efficiently and in a friendly manner.
• Handle guest mail and messages per established procedures.
• Develop a thorough knowledge of hotel staff, room locations room rates, amenities, and selling strategies.
• Take reservation requests efficiently.
• Answer switchboard in accordance with standards of proper telephone etiquette.
• Block rooms and handles special requests.
• Monitor room availability and offer AGM and GM assistance in yield management and restrictions.
• Handle safe deposits by guests per established procedures.
• Keep lobby and desk area clean and presentable.
• Have a thorough knowledge of emergency and security procedures.

Here are some reasons our associates like working for us:

Benefits (Full Time Associates only)

We offer competitive wages. Full-time associates are eligible to participate in a comprehensive benefit package, which includes medical/dental/vision plans, life insurance, ST/LT disability options, 401K options, tuition assistance, discounted room rates at Concord managed hotels, plus training & development and career advancement opportunities.

Why Concord?

Our culture is based on our five Cornerstones and they are what we consider our foundation: Quality, Integrity, Community, Profitability, and Fun. It’s important to us to provide a great work environment for our associates and we strive to hire the BEST associates in the market. At Concord, you can enjoy a culture where you are valued and our Associate First policy is a way of life. Utilize your hospitality talents with a Company that cares about you and your development. We do many fun things on property to stay engaged with our associates and show you we care about you.

If you are seeking a position where you can grow and be a part of a fun team, this job may be your answer.

We are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace.

Qualifications

Education

Required

High School or better.

Experience

Required

Experience in a Leadership Role. This position requires you to work weekends and holidays. Be courteous and respectful to guests, clients, co-workers. Be punctual, reliable and flexible with scheduling according to business needs.

Preferred

Starting Pay: $18.00 per hour Hospitality Industry Experience Preferred. Marriott Experience Preferred. Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.