Concierge FT AM $17.00hr - Marriott Crabtree, Raleigh, NC

Concord Hospitality Enterprises; Raleigh (NC); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

Health benefits

Tuition assistance

Discounted room rates

Job summary

Concord Hospitality Enterprises is hiring a Concierge in Raleigh, NC to enhance the guest experience by offering personalized recommendations, reservations, and directions to local attractions. You will be the go-to source for guests seeking restaurant and entertainment advice and will coordinate with hotel teams to fulfill requests with courtesy and efficiency.

As a concierge, you will gather information on area events, monitor guest needs, and maintain professional appearance while upholding

Qualifications

• Proven guest-service orientation with strong communication.
• Ability to coordinate with hotel departments to fulfill requests.
• Knowledge of local area attractions and events.

Responsibilities

• Respond to guest requests for special arrangements or services, coordinating with providers.
• Gather and provide information about property and local amenities.
• Answer, record, and process all guest calls and requests.
• Coordinate with Bellperson/Housekeeping to resolve issues.
• Review shift logs and document pertinent information.
• Monitor club lounge for seating, service, safety, and well‑being of guests.
• Report accidents and complete safety training and certifications.
• Follow company policies, maintain professional appearance, and protect assets.
• Welcome guests, anticipate service needs, assist guests with disabilities, and thank guests.
• Communicate clearly and review written documents.

Skills

Guest service

Communication

Local knowledge

Job description

We are hiring a Concierge

Love serving others? Making someone smile? Great at giving restaurant and entertainment advice as well as directions in your area? The hotel concierge is an important role at any full service hotel in providing the guest with the total “Guest Experience.” You are the go-to person the guest will come to for ideas on how to make their visit the most it can be…and you – armed with the knowledge of the areas best expected attractions – makes their stay memorable for years to come

The Role

• Respond to guest requests for special arrangements or services (e.g., transportation, reservations, dry cleaning) by making arrangements or identifying appropriate providers.
• Respond to special requests from guests with unique needs and follow up to ensure satisfaction.
• Gather, summarize, and provide information to guests about the property and the surrounding area amenities, including special events and activities.
• Answer, record, and process all guest calls, messages, requests, questions, or concerns.
• Contact appropriate individual or department (e.g., Bellperson, Housekeeping) as necessary to resolve guest call, request, or problem.
• Review shift logs/daily memo books and document pertinent information in logbooks.
• Monitor club lounge for seating availability, service, safety, and well‑being of guests.
• Report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications.
• Follow all company policies and procedures, ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets.
• Welcome and acknowledge all guests according to company standards, anticipate and address guests' service needs, assist individuals with disabilities, and thank guests with genuine appreciation.
• Speak with others using clear and professional language, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette.

Here are some reasons our associates like working for us:

Benefits (Full Time Associates only)

• We offer competitive wages.
• Full‑time associates are eligible to participate in a comprehensive benefit package, which includes medical/dental/vision plans, life insurance, ST/LT disability options, tuition assistance, 401K, discounted room rates at Concord managed hotels, plus training & development and career advancement opportunities.

Why Concord?

Our culture is based on our five Cornerstones and they are what we consider our foundation: Quality, Integrity, Community, Profitability, and Fun. It’s important to us to provide a great work environment for our associates and we strive to hire the BEST associates in the market. At Concord, you can enjoy a culture where you are valued and our Associate First policy is a way of life. Utilize your hospitality talents with a Company that cares about you and your development. We do many fun things on property to stay engaged with our associates and show you we care about you.

We are proud to be an EEO employer M/F/D/V. We maintain a drug‑free workplace.