Front Desk Supervisor, FT

Davidson Hospitality Group; Kapaa (HI); On-site; USD 34,000 - 49,000; Full time

Benefits offered by this job

Medical Coverage

Dental & Vision Coverage

Teledoc service

Pet Insurance

Hotel Discounts

Tuition Reimbursement

Paid Time Off

401K Match

Sign-on Bonus

Job summary

Davidson Hospitality Group is seeking a Front Desk Supervisor for the Sheraton Kauai Coconut Beach Resort in Kapaa, Hawaii. You will lead the front desk team, ensure smooth check-in/out, handle guest inquiries, and collaborate with other departments to deliver exceptional service in a tropical, guest-focused environment.

The ideal candidate has at least six months of front desk experience, strong communication and computer skills, and a flexible schedule including nights and weekends.

Qualifications

• High School graduate or GED equivalent.
• Six months front desk experience.
• Ability to communicate effectively with the public and team members.
• Read, write and speak English fluently.
• Strong computer skills.
• Cash handling experience.
• Flexible schedule including nights and weekends.

Responsibilities

• Supervise front desk operations, including check-in and check-out.
• Lead and motivate the front desk team to deliver excellent service.
• Handle guest inquiries, concerns, and special requests professionally.
• Train and onboard new front desk staff members.
• Ensure accuracy of guest reservations and billing information.
• Collaborate with other departments to resolve guest issues and enhance experiences.
• Maintain a clean and organized front desk area.
• Monitor compliance with hotel policies and procedures.

Skills

Cash handling

Communication

Computer skills

Flexibility

Education

High School diploma or GED

Job description

Sheraton Kauai Coconut Beach Resort is a stunning beachfront property located in the idyllic island of Kauai, Hawaii, offering an exciting and tropical work environment. As a job applicant, joining the team at Sheraton Kauai Coconut Beach Resort means being part of a world-class resort known for its breathtaking ocean views, pristine beaches, and Hawaiian hospitality. The resort offers a range of employment opportunities, from guest services to culinary and recreation, providing a diverse and enriching career path. Sheraton Kauai Coconut Beach Resort is committed to creating a warm and welcoming work culture that values the spirit of aloha, teamwork, and exceptional guest experiences. Employees can expect to work in a breathtaking setting, where they can showcase their skills, immerse themselves in the local culture, and create memorable experiences for guests. Joining the team at Sheraton Kauai Coconut Beach Resort presents a unique opportunity to be part of a luxurious and tropical resort that offers a truly unforgettable experience for both guests and team members alike.

Overview

Are you a dynamic and customer-focused professional with a passion for hospitality? Join our team as a Front Desk Supervisor and lead our front desk team in delivering exceptional guest service. With your high energy, enthusiasm, and strong leadership skills, you'll ensure smooth front desk operations and create memorable experiences for our valued guests. Take the next step in your career and be part of a team that values excellence, growth, and teamwork.

Key Responsibilities

• Supervise front desk operations, including check-in, check-out, and guest services
• Lead and motivate the front desk team to provide exceptional customer service
• Handle guest inquiries, concerns, and special requests in a professional and efficient manner
• Train and onboard new front desk staff members
• Ensure accuracy and completeness of guest reservations and billing information
• Collaborate with other departments to resolve guest issues and enhance guest experiences
• Maintain a clean and organized front desk area
• Monitor and maintain compliance with hotel policies and procedures

Qualifications

• Prior cash handling experience necessary
• High School graduate or G.E.D. equivalent
• Ability to communicate effectively with the public and other Team Members
• Read, write and speak English fluently
• Six months Front Desk experience
• Strong computer skills
• Flexible schedule including nights and weekends

Benefits

Davidson Hospitality Group is an award-winning, full-service hospitality management company overseeing hotels, restaurants, dining and entertainment venues across the US.

• Multiple Tiers of Medical Coverage
• Dental & Vision Coverage
• 24/7 Teledoc service
• Free Maintenance Medications
• Pet Insurance
• Hotel Discounts
• Tuition Reimbursement
• Paid Time Off (vacation, sick, bereavement, and Holidays).
• 401K Match
• Full TimeHourly-$30.00Sign on Bonus Incentive Plan-$150.00 at Hire, $300 after 90 Days & $500 at 6 months

Working at Davidson is like nowhere else. It's less of a job, more of a calling. It's part career, part revolution. Because whatever you do here, you play a part in helping redefine the way quality hospitality is delivered to our guests, our clients, our partners, and each other.

EOE AA- Minorities/Females/Vet/Disability/Gender Identity/Sexual Orientation

Davidson Hospitality is a drug free workplace. Pre-employment drug test and background check required. We participate in E-Verify.

Salary Range

USD 30.00 - USD 30.00 /Hr.