Front Desk Supervisor - Flexible Shifts

Graves Hospitality Corporation; Racine, Northern (WI, KY); Hybrid; USD 40,000 - 55,000; Full time

Job summary

Graves Hospitality Corporation in Racine, Wisconsin seeks a Front Office Supervisor to support the Front Desk Manager in day-to-day operations and supervise Guest Service Representatives to ensure guest satisfaction and adherence to hotel standards.

The role involves directing staff, training, and enforcing policies while aiming to meet budgeted revenue and maintain service excellence across shifts including holidays and weekends.

Qualifications

• Minimum one year experience preferred in OnQ Reservation Systems and experience in Customer Service Applications and Downtime Procedures.

Responsibilities

• Create guest satisfaction by providing first class services.
• Provide personal attention and responsibility when offering quality guest service.
• Supervise, train and coordinate the job functions to the front desk staff.
• Lead staff by example with positive attitude and follow hotel policies.
• Use responsible and proper phone etiquette.
• Listen, apologize with empathy, find solutions, and follow through when resolving issues.
• Promote teamwork and employee morale.
• Coach and counsel employees to encourage positive behaviours and correct negative behaviours.
• Set-up controls to ensure the accuracy and completion of all work done by the front desk.
• Communicate job specifications to front desk staff and assign duties.
• Monitor and enforce uniform standards with front desk staff.
• Initiate front desk promotions and incentives with Front Desk Manager’s approval.
• Perform “Manager on Duty” responsibilities to keep hotel operations running properly.
• Review and enforce shift reports, including detailed bucket checks, logs, and guest room call backs.
• Maintain adequate level of office supplies for the hotel.
• Conduct key inventory on a daily basis.

Job description

Graves Hospitality Corporation in Racine, Wisconsin seeks a Front Office Supervisor to support the Front Desk Manager in day-to-day operations and supervise Guest Service Representatives to ensure guest satisfaction and adherence to hotel standards.

The role involves directing staff, training, and enforcing policies while aiming to meet budgeted revenue and maintain service excellence across shifts including holidays and weekends.