Front Desk Supervisor - Embassy Suites Savannah Historic

Hilton Worldwide, Inc.; Savannah (GA); On-site; USD 35,000 - 50,000; Full time

Job summary

Embassy Suites Savannah seeks a Front Desk Supervisor with a focus on customer service and team leadership. The role involves managing front office operations, ensuring guest satisfaction, and demonstrating Hilton's core values. Candidates should embody hospitality and teamwork while being dependable and adaptable.

Benefits

Team Member and Family Travel Program

Health & Welfare benefit plans

401K Savings Plan

Employee Assistance Programs

Educational Assistance Programs

Qualifications

• Experience in supervising team members and customer service.
• Demonstration of Hilton values: Hospitality, Integrity, Leadership, Teamwork, Ownership, Now.

Responsibilities

• Oversee daily front office operations and manage team member performance.
• Respond to guest inquiries and resolve complaints promptly.
• Schedule daily work and lead pre-shift meetings.

Skills

Customer Focus

Teamwork

Dependability

Job description

Job Description

Job Number:

Front Desk Supervisor - Embassy Suites Savannah Historic (

Job Number:

HOT0BOWJ )

Work Locations

Work Locations

: Embassy Suites Savannah 605 Oglethorpe Avenue Savannah 31401

A Front Office Supervisor with Embassy Suites Hotels is responsible for assigning work and ensuring the completion of daily tasks in Front Office operations in the hotel's continuing effort to deliver outstanding guest service and financial profitability.

What will it be like to work for this Hilton Worldwide Brand?

Embassy Suites by Hilton has perfected the full-service, upscale, all-suite hotel. Built on a long-standing legacy that is both inviting and comfortable, Embassy Suites properties provide guests with ôMore Reasons to Stay«,ö offering open-air atriums, complimentary cooked-to-order breakfast, spacious two-room suites and complimentary ManagerÆs Receptions every evening. Embassy SuitesÆ bundled pricing ensures that guests receive enormous value at a single price. Whether they are traveling for business, with their family, with a group, or for leisure, our guests return again and again to experience the consistently awarded, best-in-class customer service provided at Embassy Suites.

Embassy Suites is one of Hilton WorldwideÆs ten market-leading brands. For more information visit www.hiltonworldwide.com

If you understand the importance of providing an inviting and comfortable experience and feel you can contribute to an award-winning team, you may be just the person we are looking for to work as a Team Member with Embassy Suites Hotels.

What will I be doing?

As a Front Office Supervisor, you would be responsible for assigning work and ensuring the completion of daily tasks in Front Office operations in the hotelÆs continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

Assign work and supervise team member performance in all Front Office procedures including, but not limited to, guest check-in and check-out, lobby traffic and flow, luggage assistance, telephone operator services and determining room rates and availability

Respond to guest inquiries and resolve issues and complaints in a timely, friendly and efficient manner

Support and assist team members in handling guest inquiries and requests and in resolving guest complaints

Schedule, assign daily work, lead pre-shift meetings, inform and train team members

Monitor, observe and assist in evaluating team member performance

Monitor lobby traffic and adjust staffing accordingly

What are we looking for?

Since being founded in 1919, Hilton Worldwide has been a leader in the hospitality industry. Today, Hilton Worldwide remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

H Hospitality - We're passionate about delivering exceptional guest experiences.

I Integrity - We do the right thing, all the time.

L Leadership - We're leaders in our industry and in our communities.

T Teamwork - We're team players in everything we do.

O Ownership - We're the owners of our actions and decisions.

N Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes in our Team Members:

• Living the Values

• Quality

• Productivity

• Dependability

• Customer Focus

• Teamwork

• Adaptability

What benefits will I receive?

Your benefits will include a competitive starting salary and, depending upon eligibility, a vacation or Paid Time Off (PTO) benefit. You will instantly have access to our unique benefits such as the Team Member and Family Travel Program, which provides reduced hotel room rates at many of our hotels for you and your family, plus discounts on products and services offered by Hilton Worldwide and its partners. After 90 days you may enroll in Hilton WorldwideÆs Health & Welfare benefit plans, depending on eligibility. Hilton Worldwide also offers eligible team members a 401K Savings Plan, as well as Employee Assistance and Educational Assistance Programs. We look forward to reviewing with you the specific benefits you would receive as a Hilton Worldwide Team Member. The above information is provided as a highlight of the major benefits offered to most full-time team members in the United States. All benefits listed may not be offered at all locations. This is not a summary plan description or official plan document.

Job

Job

: Guest Services, Operations, and Front Office