Front Desk Supervisor - Embassy Suites Charleston Harbor Mt. Pleasant

Hilton Global in; Mount Pleasant (SC); On-site; USD 35,000 - 55,000; Full time

Job summary

Join a leading global hospitality company as a Front Desk Supervisor, where you will oversee front desk operations and ensure exceptional guest experiences. This role emphasizes leadership, teamwork, and integrity, making it ideal for those passionate about the hospitality industry. You will guide and train a dedicated team, resolve customer issues, and maintain high service standards. As part of a renowned organization, you'll contribute to a vision of delivering warmth and hospitality to guests worldwide. This is an exciting opportunity to make a meaningful impact in a dynamic environment.

Qualifications

• Strong leadership skills to guide and train front desk staff.
• Exceptional customer service skills to enhance guest experiences.

Responsibilities

• Oversee front desk operations and ensure consistent customer service.
• Resolve customer complaints and manage staff scheduling.

Skills

Customer Service

Leadership

Teamwork

Adaptability

Integrity

Job description

Front Desk Supervisor - Embassy Suites Charleston Harbor Mt. Pleasant

Position Overview: Oversees front desk operations, providing guest service, guidance, and leadership to ensure consistent customer service. Assigns and instructs team members, monitors lobby traffic for staffing adjustments, resolves customer complaints, and supervises staff training, scheduling, and evaluation.

What will I be doing?

What are we looking for?

Since 1919, Hilton has been a leader in the hospitality industry, known for innovation, quality, and success. We look for team members who demonstrate our core values:

• Hospitality: Passionate about delivering exceptional guest experiences.
• Integrity: Doing the right thing at all times.
• Leadership: Leading in our industry and communities.
• Teamwork: Collaborating effectively.
• Ownership: Taking responsibility for actions and decisions.
• Now: Operating with urgency and discipline.

Additionally, we value attributes such as:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, offering a range of accommodations from luxury hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has provided exceptional guest experiences through excellent service, amenities, and value. Our vision, "to fill the earth with the light and warmth of hospitality," unites us as a team dedicated to creating remarkable hospitality experiences worldwide. Our team members are at the heart of our success!