Front Desk Supervisor - Embassy Suites Charleston Harbor Mt. Pleasant

Hilton Worldwide, Inc.; Mission (KS); On-site; USD 35,000 - 50,000; Full time

Job summary

A leading company in hospitality, Hilton Worldwide, Inc. is seeking a Front Desk Supervisor for the Embassy Suites Charleston Harbor Mt. Pleasant. This role focuses on delivering exceptional guest experiences while managing front desk operations, training staff, and resolving guest issues efficiently. Join a team committed to quality, integrity, and outstanding service.

Qualifications

• Passion for delivering exceptional guest experiences.
• Demonstrated ability to lead and supervise a team.
• Strong decision-making and problem-solving skills.

Responsibilities

• Oversee front desk operations to ensure guest satisfaction.
• Train and evaluate front desk staff.
• Resolve guest complaints promptly.

Skills

Customer Focus

Leadership

Teamwork

Integrity

Job description

Job Description - Front Desk Supervisor - Embassy Suites Charleston Harbor Mt. Pleasant (HOT0BPB5)

Position: Front Desk Supervisor

Location: Embassy Suites Charleston Harbor Mt. Pleasant, 100 Ferry Wharf Road, Mt. Pleasant, SC 29464

Job Number: HOT0BPB5

Overview: Oversees front desk operations, provides guest service, guidance, and leadership to ensure consistent customer service. Assigns and instructs team members, monitors lobby traffic to adjust staffing, resolves customer complaints, and trains, supervises, schedules, and evaluates staff.

Responsibilities:

• Manage front desk operations to ensure guest satisfaction.
• Train, supervise, and evaluate front desk staff.
• Handle guest complaints and resolve issues promptly.
• Adjust staffing based on lobby traffic.

What are we looking for?

Hilton, founded in 1919, is a leader in the hospitality industry, committed to innovation, quality, and success. We seek team members who demonstrate our core values:

• Hospitality - Passion for delivering exceptional guest experiences.
• Integrity - Doing the right thing, always.
• Leadership - Leading in our industry and communities.
• Teamwork - Collaborating effectively.
• Ownership - Taking responsibility for actions and decisions.
• Now - Operating with urgency and discipline.

We also value attributes such as Quality, Productivity, and Customer Focus.

What is it like to work for Hilton?

Hilton is a global hospitality leader offering a range of accommodations from luxury hotels to extended-stay suites. Our mission is "to fill the earth with the light and warmth of hospitality," creating remarkable experiences worldwide. Our team members are at the heart of this mission.

Schedule: Full-time

Brand: Embassy Suites by Hilton

Department: Guest Services, Operations, Front Office