Front Desk Supervisor - Embassy Suites by Hilton Las Vegas

remingtonhotelscareers; Las Vegas (NV); On-site; USD 42,000 - 56,000; Full time

Job summary

Remington Hotels is seeking a Front Office Supervisor to ensure staffing levels, interview and train front desk staff, and oversee MICROS transactions. You will coordinate with housekeeping and Engineering, greet guests, and handle check-ins/outs professionally.

The role requires calm handling of high-demand guests, teamwork, and flexibility to work nights, weekends, and holidays in an in-office setting.

Qualifications

• Ability to calmly work with high demand and upset guests.
• Strong work ethic and initiative.
• Flexibility to work nights, weekends, and holidays.

Responsibilities

• Staffing front office: interview, hire, supervise, train and schedule front desk teams.
• Understand Front Office roles and duties and perform them when needed.
• Operate MICROS system and manage daily transactions.
• Review AM/PM discrepancy reports.
• Coordinate with Housekeeping and Engineering on guest rooms and requests.
• Greet guests and check them in/out promptly and professionally.

Skills

Customer service

Calm under pressure

Communication skills

Team collaboration

Tools

MICROS system

Job description

What you will be doing

• Ensure proper staffing levels of front office associates, including interviewing, hiring, supervising, training and scheduling front desk agents, front office supervisors, guest service aides/bell staff, concierge staff and PBX operators.
• Have complete understanding of Front Office staff's roles and duties and be able to perform duties at any given time.
• Accurately manage and operate the MICROS system at the front office, including all daily transactions and those which are not performed often.
• Accurately check AM and PM discrepancy reports.
• Communicate with Housekeeping and Engineering Departments regarding guest rooms, requests and maintenance requests/needs. Efficiently process guest requests to the appropriate departments
• Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel, answering questions, and assisting guests with needs.

What we are looking for

• Ability to calmly work with high demand and/or upset guests
• High work ethic and self-initiative
• May be required to work varying schedules to include nights, weekends, and holidays
• Someone who enjoys working as and being part of a team that provides great experiences for our Guests!

Physical Requirements (In-Office Role)

• Ability to work in a standard office environment.
• Prolonged periods of sitting at a desk and working on a computer. (6-8 hours a day)
• Occasional standing and walking throughout the workday.
• Frequent fine motor skills, use of hands and fingers for keyboarding/typing, utilizing a mouse or trackpad, writing, and operating office equipment.
• Ability to communicate effectively verbally and in writing.
• Occasionally required to stand, walk, bend, reach, or carry items.
• Ability to lift and/or move 10–25 pounds as needed (e.g., files, office supplies).
• Visual ability to read from a computer screen and printed materials including close visual focus for extended periods and color differentiation (for certain roles).
• Ability to hear and participate in conversations and meetings, use phone and/or headset
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.