Front Desk Supervisor: Elevate Guest Experience & Leadership

Plazahotelelpaso; Boston (MA); On-site; USD 45,000 - 60,000; Full time

Job summary

Plazahotelelpaso is looking for a Front Desk Supervisor to oversee operations and enhance guest satisfaction in Boston, Massachusetts. You will train and support front desk associates while managing guest services, reservations, and complaints.

The ideal candidate will have a degree and 1 to 3 years of experience in hospitality. This role may require working various shifts, including holidays and weekends, ensuring the hotel meets its service and quality standards.

Qualifications

• 1 to 3 years of related experience in front desk operations or hospitality.
• Must possess strong communication and leadership skills.

Responsibilities

• Supervise front desk operations to enhance guest satisfaction.
• Resolve guest complaints efficiently.
• Oversee front office operations in the absence of management.
• Perform bookkeeping tasks like balancing accounts.

Skills

Customer service

Communication

Leadership

Education

Associate's or Bachelor's degree

Job description

Plazahotelelpaso is looking for a Front Desk Supervisor to oversee operations and enhance guest satisfaction in Boston, Massachusetts. You will train and support front desk associates while managing guest services, reservations, and complaints.

The ideal candidate will have a degree and 1 to 3 years of experience in hospitality. This role may require working various shifts, including holidays and weekends, ensuring the hotel meets its service and quality standards.