Front Desk Supervisor - DoubleTree by Hilton Ocean Point Resort

Colwen Management Inc; Sunny Isles Beach (FL); On-site; USD 40,000 - 70,000; Full time

Job summary

Join a dynamic hospitality group as a Front Desk Supervisor at a premier resort. This engaging role focuses on guest satisfaction and team leadership, ensuring smooth operations at the front desk. You'll be responsible for training staff, managing guest experiences, and maintaining high service standards. As part of a growing company with a commitment to innovation, you'll have opportunities to make a significant impact in a fast-paced environment. If you're passionate about hospitality and eager to lead a team to success, this is the perfect opportunity for you!

Benefits

Medical Insurance with Company-Funded HRA

Vision Insurance

Flexible Spending Accounts

Paid Time Off Programs

Employee Assistance Program

401K Plan with Employer Match

Hotel Discount Travel Program

Exclusive Associate Discounts

Training and Development Programs

Complimentary Parking

Qualifications

• Strong leadership and customer service skills are essential.
• Previous Hilton experience is highly desirable.

Responsibilities

• Supervise front office associates and ensure service quality.
• Process guest check-ins and resolve complaints effectively.
• Monitor budgets and financial transactions for accuracy.

Skills

Customer Service

Leadership

Multi-tasking

Communication Skills

Problem Solving

Education

Two-year college degree

Equivalent hospitality experience

Tools

OnQ

Common computer software

Job description

Front Desk Supervisor - DoubleTree by Hilton Ocean Point Resort

Job Category: Rooms Front Office

Requisition Number: FRONT003228

Posted: April 22, 2025

Employment Type: Full-Time

Location

DoubleTree by Hilton Ocean Point Resort
17375 Collins Ave
Sunny Isles Beach, FL 33160, USA

Description

DoubleTree by Hilton Ocean Point Resort, a Colwen Hotels property, is seeking an engaging, friendly, and detail-oriented Front Desk Supervisor to join our team. This individual will be directly responsible for the front desk and night audit teams, with a focus on guest and associate satisfaction. Successful candidates will have previous Hilton front desk experience, strong customer service focus, and the ability to train and grow our associates.

Colwen Hotels is a dynamic and growing hotel company, with an extraordinary portfolio of award-winning hotels. We are a hospitality group built on hard work, character, and authenticity. We cultivate ideas and empower individuals to bring forward-thinking concepts to life to enrich guest experiences. Staying ahead of the curve is what has made us who we are today, and we strive to keep our ideas fresh. We currently have 40 hotels in our portfolio operating across 10 states.

General Responsibilities:

• Assist in the interviewing and strong performance supervision of front office associates.
• Ongoing review of staff to ensure adherence to established policies and procedures.
• Process check-in and check-out, verify billing, create reservations, and process special requests.
• Knowledge of hotel property and local attractions to assist guests.
• Establish and maintain open collaborative relationships with direct reports and management throughout the hotel.
• Compliance with Federal & State Labor laws.
• Ensure that all complaints regarding service and/or accommodations are investigated and resolved.
• Monitor budgets and payroll records and review financial transactions to ensure appropriateness.
• Ongoing analysis of processes for continuous improvement/efficiency.
• Coach and support front office team to effectively manage occupancy, guest service, and controllable expenses.
• Identify service issues and trends. Facilitate creative solutions to overcome obstacles and ensure continuous guest satisfaction results.
• Balance cost controls with exceptional guest service and associate satisfaction.
• Maintain strict key controls and safety and security standards.
• Other duties as assigned.

Requirements:

• Two-year college degree or equivalent hospitality experience.
• Previous Hilton and OnQ experience highly desirable.
• Strong leader of people.
• Superior interpersonal and customer service skills.
• Reliable with the ability to multi-task and work under pressure.
• Excellent verbal and written communication skills.
• Intermediate to advanced computer skills.
• Familiar with common computer software programs.
• Must be willing to work varied hours including nights, weekends, and holidays.

We’ve got you covered: Benefits & Perks

• Medical Insurance with Company-Funded HRA.
• Vision Insurance.
• Flexible Spending Accounts.
• Wide array of supplemental insurance offerings.
• Paid Time Off Programs.
• Employee Assistance Program.
• 401K Plan – Traditional & Roth Options with Employer Match.
• Hotel Discount Travel Program for Associates & Family.
• Exclusive Associate Discounts – Travel, Entertainment, & Retail.
• Training and Development Programs.
• Complimentary Parking for All Team Members.
• Transportation Perks for Full-Time Team Members.

Colwen Hotels is an equal opportunity employer. EEO M/F/D/V

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.