Front Desk Supervisor - Daytona Beach Homewood Suites

Shaner Hotels; Daytona Beach (FL); On-site; USD 45,000 - 65,000; Full time

Job summary

Join Shaner Hotels as a Front Desk Supervisor at their Daytona Beach location. This role requires strong communication abilities and previous hotel experience to manage front desk operations and ensure outstanding guest service, supporting staff as they deliver a premier hospitality experience. Flexible scheduling is necessary for this full-time position.

Qualifications

• Previous hotel Front Desk experience required.
• Minimum one year experience in a similar position.
• Bilingual English/Spanish a plus.

Responsibilities

• Supervise and train front desk staff.
• Manage daily front desk operations and shift schedules.
• Ensure excellent guest service.

Skills

Strong communication skills

Organizational skills

Customer service

Education

High school graduate or equivalent

Some college preferred

Tools

Hotel management systems

Job description

Front Desk Supervisor - Daytona Beach Homewood Suites

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Front Desk Supervisor - Daytona Beach Homewood Suites

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• Be available to work a flexible schedule, including weekends, holidays, and varied shifts.
• Maintain complete knowledge of hotel features, room types, rates, room availability, and expected arrivals/departures.
• Assist staff with their job functions to ensure optimum service to guests.
• Monitor and maintain cleanliness, sanitation, and organization of assigned areas.
• Present guest folios and process payments. Adhere to payment, cash handling and credit policies/procedures.
• Other duties as assigned.
  
  

Job Description

• Be available to work a flexible schedule, including weekends, holidays, and varied shifts.
• Maintain complete knowledge of hotel features, room types, rates, room availability, and expected arrivals/departures.
• Handle guest complaints ensuring guest satisfaction.
• Assist staff with their job functions to ensure optimum service to guests.
• Monitor and maintain cleanliness, sanitation, and organization of assigned areas.
• Present guest folios and process payments. Adhere to payment, cash handling and credit policies/procedures.
• Other duties as assigned.
  
  

Responsibilities

Responsible for supervising all aspects of the Front Desk functions, in accordance with hotel standards. Direct, implement and maintain a strong service and management philosophy which serves as a guide to respective staff.

Qualifications

• Minimum one year experience in a similar position. Prior supervisory experience a plus.
• Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
• High school graduate or equivalent, some college preferred.
• Bilingual English/Spanish a plus.
• Knowledge of local activities and attractions appropriate for clientele.
  
  

Responsibilities

• Supervise and train front desk staff
• Ensure excellent guest service and resolve issues promptly
• Manage daily front desk operations and shift schedules
• Handle guest check-in/check-out and reservation procedures
• Maintain accurate records and reports
• Collaborate with housekeeping and other departments to meet guest needs
  
  

Qualifications

• Previous hotel Front Desk experience and customer service experience required
• Supervisory experience preferred
• Strong communication and organizational skills
• Proficiency with hotel management systems (e.g., Opera, PEP, OnQ, FOSSE) a plus
• Ability to work flexible hours, including 3PM-11PM, 11PM-7AM, weekends and holidays
  
  

About Us

Shaner Hotel Group

Shaner Hotels is one of the foremost award-winning hospitality owner-operators and management companies in the hospitality industry. Our current portfolio consists of over 65 full-service, select-service, extended-stay and resort properties with more than 7,500 rooms in 14 states and four countries.We partner with the top Hospitality Brands including independent locations as well. We provide a variety of services for investors, hotel owners and brands—including hotel development, design and construction, e-commerce, and revenue management. You can find out more by visiting our website, www.shanercorp.com !

About The Team

Get your hospitality career on the fast track by coming to work with us!Shaner Hotels has an amazing opportunity at our newest portfolio addition, 94-room Homewood Suites by Hilton Daytona Beach Speedway-Airport.Located next to the world-renowned Daytona International Speedway, and just walking distance from the Daytona International Airport, you will have no shortage of excitement in the epicenter of NASCAR!So what are you waiting for?

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Hospitality

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