Front Desk Supervisor at Renaissance Westerville

Concord Hospitality Enterprises; Westerville (OH); On-site; USD 35,000 - 55,000; Full time

Job summary

Join a vibrant team at a top-rated hotel where your leadership will inspire exceptional guest experiences. As a Front Desk Supervisor, you'll guide a dedicated team, ensuring every guest feels welcomed and valued. With a focus on quality service and a supportive environment, you'll thrive in a role that not only values your contributions but also offers opportunities for growth and career advancement. Enjoy competitive pay and comprehensive benefits while making a real impact in the hospitality industry.

Benefits

Medical, dental, vision, and life insurance

401(k) with company match

Tuition assistance

Career growth and training opportunities

Hotel discounts

Qualifications

• 1+ year of supervisory experience in hospitality preferred.
• Strong customer service skills and a proactive mindset.

Responsibilities

• Lead the front desk team to deliver exceptional guest service.
• Manage guest check-ins and check-outs efficiently.
• Support management with inventory and revenue strategies.

Skills

Leadership

Guest Service

Organization

Problem-Solving

Education

High School Diploma

Hospitality Management Degree

Job description

Description

Now Hiring: Front Desk Supervisor

Renaissance Columbus Westerville-Polaris Hotel

Live Life to Discover. Lead with Purpose. Inspire a Team.

Are you a passionate leader who thrives on delivering authentic, personalized service? Do you love being at the center of the action, connecting with people, and leading with energy and care? At the award-winning Renaissance Columbus Westerville, we’re looking for a Front Desk Supervisor to guide and inspire our front desk team—delivering the kind of service that leaves a lasting impression.

As the Front Desk Supervisor, you'll be a key part of what makes our hotel one of the top Renaissance properties in the country. You’ll lead with heart, support with precision, and ensure that every guest’s journey begins and ends with warmth, efficiency, and a touch of discovery.

What You’ll Do:

1. Lead a talented front desk team in delivering exceptional, brand-defining guest service.
2. Greet and check guests in and out with efficiency, professionalism, and a welcoming smile.
3. Handle guest requests, reservations, room assignments, and special needs with care and precision.
4. Support the AGM and GM in inventory management and revenue strategies.
5. Keep the front desk and lobby clean, stylish, and guest-ready at all times.
6. Respond to safety, security, and emergency procedures as needed.
7. Be the go-to leader who helps make each day smooth, productive, and guest-focused.

You’ll Thrive Here If You:

1. Have a hospitality heart and a leadership mindset.
2. Love connecting with people and creating memorable experiences.
3. Are proactive, organized, and calm under pressure.
4. Have previous front desk or supervisory hotel experience (preferred).
5. Take pride in your work, your team, and your hotel.

Why You’ll Love Working at Renaissance Westerville:

Full-Time Benefits Include:

• Competitive pay
• Medical, dental, vision, and life insurance
• Short- and long-term disability
• 401(k) with company match
• Tuition assistance
• Career growth and training opportunities
• Hotel discounts at Concord-managed properties across the country

What Sets Us Apart:

The Renaissance Columbus Westerville is more than a hotel—it’s a lifestyle destination. Known for its vibrant design, commitment to local culture, and consistent excellence, our hotel has been repeatedly recognized as the #1 Renaissance Hotel in the U.S. Here, we don’t just serve guests—we inspire them to “Live Life to Discover.”

At Concord Hospitality, we build our culture on five Cornerstones: Quality, Integrity, Community, Profitability, and Fun. We take care of our people, value every voice, and provide opportunities to grow and thrive in a supportive and exciting environment.

If you're ready to lead with passion and make a real impact—apply today and join our award-winning team at Renaissance Columbus Westerville.

We are proud to be an EEO employer M/F/D/V. Concord Hospitality maintains a drug-free workplace.

Qualifications

Marriott Hotels

Experience

• Preferred 1 year: Marriott Hotels

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Source: Concord Hospitality