Front Desk Supervisor

Crestline Hotels & Resorts; Virginia Beach (VA); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Sign-on bonus

Job summary

The Courtyard by Marriott Virginia Beach Oceanfront South is seeking a Front Desk Supervisor to lead the front desk operations, register guests, assign rooms, issue keys, and handle guest payments with professionalism.

You will train new associates, balance shifts, ensure SOP compliance, and deliver outstanding guest service in a fast-paced hotel environment.

Qualifications

• High School Diploma or GED is required.
• 2-3 years of supervisory experience preferred, with at least 1 year at the front desk.
• Basic computer skills are required.

Responsibilities

• Greet, register, and assign rooms to guests of hotels.
• Verify customers' credit and establish payment method.
• Contact housekeeping or maintenance staff when guests report problems.
• Make and confirm reservations.
• Issue room keys and escort instructions to bellhops.
• Keep records of room availability and guests' accounts, manually or using computers.
• Post charges to ledgers and collect payments.
• Record guest comments or complaints and refer to managers as necessary.
• Answer inquiries about hotel services, directions, or recommendations.
• Supervise the work of other employees and train new associates.

Skills

Customer service

Supervisory experience

Front desk operations

Communication skills

Education

High School Diploma or GED

2-3 years supervisory experience

Tools

Computer basics

Job description

$400 Sign-On Bonus!!!!

$200 on the first pay day and $200 after successfully completing 90 days of employment! Do you love interacting with people? Are you a social person?

If so, the Courtyard by Marriott Virginia Beach Oceanfront South 25th Street has a position for you.

Overview

The Front Desk Supervisor supervises the operation of the front desk to maintain the highest productivity, employee morale, and guest service as possible. They will accommodate hotel patrons by registering and assigning rooms to guests, issuing room keys or cards, transmitting, and receiving messages, keeping records of occupied rooms and guests\' accounts, making, and confirming reservations, and presenting statements to and collecting payments from departing guests.

Key Duties & Responsibilities

• Greet, register, and assign rooms to guests of hotels.
• Verify customers\' credit and establish how the customer will pay for the accommodation.
• Contact housekeeping or maintenance staff when guests report problems.
• Make and confirm reservations.
• Issue room keys and escort instructions to bellhops.
• Keep records of room availability and guests\' accounts, manually or using computers.
• Post charges, such those for rooms, food, liquor, or telephone calls, to ledgers manually or by using computers.
• Compute bills, collect payments, and make change for guests.
• Record guest comments or complaints, referring customers to managers as necessary.
• Answer inquiries pertaining to hotel services, guest registration, and travel directions, or make recommendations regarding shopping, dining, or entertainment.
• Clean and maintain lobby and common areas, such as restocking supplies and watering plants.
• Plan, schedule or supervise the work of other employees.
• Advise housekeeping staff when rooms have been vacated and are ready for cleaning.
• Responsible for assisting guests with check-in and check-out, plus all special requests for services or information, in accordance with SOP\'s.
• Assists in training of new associates and maintains constant training of agents as cashiers.
• Ensures all members of the staff are completely familiar with all hotel emergency procedures.
• Works with desk agents to balance at end of shift and ensures completion of shift checklist.
• Smiles and greets all guests immediately in a gracious and professional manner; handles all guest questions and problems within empowerment guidelines.

Education And Experience

• High School Graduate or General Education Degree (GED).
• Two (2) to three (3) years of supervisory experience preferred, with at least one year experience at the front desk.
• Basic computer skills required.

Crestline Hotels & Resorts is an Equal Opportunity Employer/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, sexual orientation, gender, identity, or disability status.