Front Desk Supervisor

Hilton Pennywell St Louis at The Arch; St. Louis (MO); Presencial; USD 23.000 - 32.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

PayActive access

PTO & Holidays

Healthcare benefits

401(k) matching

Discounts

Descripción de la vacante

Hilton Pennywell St Louis at The Arch in St. Louis, MO is seeking a Front Desk Supervisor to support daily front desk operations, ensure seamless check-in/check-out, and deliver outstanding guest service.

You will train and guide front desk staff, supervise agents, manage reservations, and address guest concerns with professionalism. This full-time night shift role offers flexible scheduling (nights 3-11pm), a path to leadership, and benefits including healthcare, PTO, and 401(k) with a 4% match

Formación

• Hotel experience is a plus, but not required.
• A combination of education and experience is preferred.
• Previous front desk experience is desirable.

Responsabilidades

• Welcome guests and ensure seamless check-in/check-out.
• Supervise front desk agents, manage reservations and guest concerns.
• Report to the Front Office Manager.
• Schedule flexibility, mainly night shifts (3–11pm).

Conocimientos

Supervisory skills

Customer service

Staff training

Scheduling

Communication

Educación

Front desk experience

Descripción del empleo

Front Desk Supervisor

As the Front Desk Supervisor, you will support the daily operations of the front desk, ensuring exceptional service and smooth check-in/check-out experiences. You’ll assist in training and guiding front desk staff, handle guest concerns, and help manage scheduling and shift coverage. Your role is key to maintaining a welcoming and efficient front office environment. FT - $20/hr

Key Responsibilities

• You will be the welcoming face of our hotel, ensuring guests have a seamless and enjoyable experience.
• Your daily tasks will include supervising front desk agents, managing guest reservations, and addressing guest concerns.
• You will report to the Front Office Manager.
• A career as a front office supervisor can lead to various management positions within the hotel industry, such as front office manager, director of rooms, or even hotel operations manager.
• Schedule Flexible, but mainly Nights 3-11pm

Education & Experience

Hotel experience is always a plus! Applicants should have:

• A combination of education and experience
• Previous Front Desk Experience

What You’ll Need to Succeed

• Eligible to work in the United States
• Ability to read, write, and communicate effectively in English
• Ability to sit, stand, bend, kneel, and lift as required—with or without reasonable accommodations
• Availability to work a flexible schedule, including evenings, weekends, and holidays if needed
• A warm, professional demeanor that reflects HVMG's Culture of Excellence

Why Our Associates Love HVMG

• Career growth opportunities across our nationwide portfolio
• Flexible scheduling
• Access up to 40% of your earned wages before payday with PayActive
• Paid Time Off (PTO) and Paid Holidays
• Full healthcare benefits: medical, dental, and vision
• 401(k) with guaranteed 4% match and no vesting period
• Exclusive hotel and food & beverage discounts

AboutHVMG

Our Be Excellent culture is more than just words on a website -- we live and breathe it. As one associate said in an anonymous survey, "This is the best management company I've ever worked for. They walk the talk from the corporate office to the field."
We believe that the hotel business is one of the few industries in which successful career paths can start anywhere on the org chart. You control your destiny, and, if our executives are any indication, today's dishwasher can be tomorrow's Senior Vice President.

HVMG is an equal opportunity employer. We will not discriminate against employees or applicants for employment on any basis prohibited by federal, state, or local laws. This policy governs all aspects of employment, including selection, job assignment, compensation, promotion, discipline, termination, and access to benefits and training.

The above job description is not an exhaustive list of all the duties and responsibilities of the position, nor should it be construed as a contract.