Front Desk Supervisor

InnVentures LLC; Spring Hill (TN); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

401(k) with employer matching

Paid Holidays

Paid Vacation

Paid Sick Leave

Employee Assistance Program

Tuition Reimbursement

Get paid daily

Job summary

InnVentures LLC is seeking a Front Desk Supervisor to welcome guests and lead the front desk team in delivering memorable service at an on-site location in Spring Hill, TN.

As the first impression of the hotel, you will coach staff, ensure courteous service, manage guest requests, and handle cash procedures, while supporting cross-department collaboration. Availability in evenings/weekends is expected with a focus on accuracy and guest satisfaction.

Qualifications

• Experience in a fast-paced, guest-facing environment.
• Strong verbal and written communication skills.
• Ability to read, write, type and use basic technology.
• Must be able to stand for a full shift and lift at least 25 pounds.
• Availability to work evenings, weekends and holidays.

Responsibilities

• Assist with training, coaching and scheduling for the front office team.
• Ensure guests are served promptly and courteously during all shifts.
• Apply problem solving to resolve guest issues to their satisfaction.
• Coordinate with other departments to meet guest requests in a fast-paced environment.
• Ensure front desk checklists and programs are followed and daily work is error-free.
• Follow cash handling procedures and reconcile charges on guest receipts.
• Support hotel goals through teamwork and collaboration with all departments.

Skills

Customer service experience

Verbal and written communication

Cash handling

Typing / basic technology

Job description

InnVentures Overview

Driven by an innovative, entrepreneurial spirit, InnVentures has a culture of building teams that produce winning results. We operate over 75 hotels in 20+ states for some of the Nation’s largest REIT’s and private real estate owners, in addition to a large portfolio of individual and family-owned hotels. Throughout our 40-year history we have established proven methods of management, development, and revenue maximization resulting in a trusted acumen for operating major hotel brands.

Location

SpringHill Suites Boise, Parkcenter, ID

Overview

Apply your outgoing personality and ability to connect with others to create memorable guest experiences! As a Front Desk Supervisor, you will be the first impression for our guests upon arrival and throughout their stay you will lead by example and champion the front desk staff to build lasting impressions and guest loyalty.

• Group insurance, including medical, dental, vision and company-paid life insurance
• Paid time off
• Company-matched 401(k) plan
• Voluntary benefits including short term disability, long term disability, accident, life, critical illness and Flexible Spending Account
• Life enrichment benefits including hotel benefits, employee assistance program, leadership development program and more!
• Get paid daily

Responsibilities

• Assist with training, coaching and scheduling for the front office team.
• Ensure all guests are served promptly and courteously during all shifts.
• Apply problem solving skills to resolve guest issues to their satisfaction.
• Handle continuous requests in a fast paced environment by coordinating with other departments to ensure all guest requests are met.
• Ensure all front desk checklists and programs are followed and review daily work to confirm it is error-free.
• Follow proper cash handling procedures and be able to post and reconcile charges applied to guest receipts.
• Support the goals of the hotel through teamwork and collaboration with all departments.

Qualifications

Previous customer service experience in a fast-paced, guest-facing environment is ideal, as well as cash handling experience. To be successful in this role, you need strong verbal and written communication skills. You must be able to read, write, type and use basic technology. This job requires you to stand for an entire shift and you also must be able to lift at least 25 pounds. Applicants must be available to work evenings, weekends and holidays.

Applicants must be 21 years or older with a valid driver license.

Benefits

We are pleased to offer a comprehensive and competitive benefits package designed to support your health, well-being, and financial future.

• Medical insurance, dental insurance, vision insurance, life insurance, short-term and long-term disability insurance401(k) Retirement Plan with employer matching contributions
• Paid holidays
• Paid vacation
• Paid sick leave (provided in accordance with applicable law)
• Employee assistance program (EAP)
• Educational opportunities / Tuition reimbursement
• Paid jury duty leave, personal leave, medical leave, and military leave in accordance with applicable law

For Employees Based in Washington:

• 8 paid holidays per year
• Up to 20 days of paid vacation per year, based on classification and length of service
• Paid Sick & Safe Time accrues at 1 hour for every 30 hours worked, with up to 72 hours of unused time carried over from one anniversary year to the next.

For Employees Based in Colorado:

• 8 paid holidays per year; employees working in the City of Denver receive 64 hours of designated holiday time per calendar year
• Up to 20 days of paid vacation per year, based on classification and length of service
• 6 days or 48 hours of Paid Sick Leave per year, accrued at 1 hour for every 30 hours worked.

For Employees Based in California:

• 8 paid holidays per year
• Up to 20 days of paid vacation per year, based on classification and length of service, capped at 1.5x annual accrual rate; non-supervisory employees working in the City of Los Angeles accrue up to 22 days of Compensated Time Off, based on length of service capped at 192 hours of combined PST and CTO.
• Paid Sick Time accrues at 1 hour for every 30 hours worked, unused time is carried over from one anniversary year to the next up to a maximum of 80 hours; employees working in the City of Los Angeles are provided 40 hours of Paid Sick Time annually on their anniversary, unused time is not carried over from one anniversary year to the next.

Please note that certain benefits described above for associates in Washington, Colorado, and California may vary for associates covered by a Collective Bargaining Agreement (“CBA”). For such associates, eligibility for and the terms and conditions of benefits are governed by the applicable CBA and any applicable plan documents, and may differ from the benefits described above. In the event of any conflict or inconsistency, the terms of the applicable CBA and governing plan documents will control, as applicable.

Posting Date

This job opening was posted on September 21, 2026 and will remain open for at least 75 days.