Front Desk Supervisor

SeaTac Inc; SeaTac (WA); On-site; USD 40,000 - 55,000; Full time

Job summary

A hospitality company is looking for a Front Desk Supervisor in SeaTac, WA, to manage guest services and ensure exceptional experiences. Responsibilities include customer service, check-in/out processing, and team support. Ideal candidates have supervisory experience and strong analytical skills. Full-time position with comprehensive benefits.

Benefits

Comprehensive full-time benefits

Earned wage access

Medical, dental, vision coverage

Matched 401K

Paid time off

Qualifications

• 2-years' combined experience in guest services and supervisory experience in hotels or related professional area preferred.
• Effective analytical skills to evaluate reservations and make informed decisions.
• Full understanding and comfort working on a computer.

Responsibilities

• Promote exceptional customer service by setting a positive example.
• Respond promptly to guest questions and requests.
• Optimize the guest check-in and check-out process.

Skills

Customer service

Multitasking

Analytical skills

Education

High school diploma or its equivalent

Hotel and Restaurant Certification

Tools

MS Suite-Outlook

MS Word

MS Excel

Hotel PMS systems (e.g., FSPMS)

Job description

Overview

Position: Front Desk Supervisor at SeaTac Inc.

Upon arriving at Seattle-Tacoma International Airport, our complimentary shuttle will whisk you away to our doorstep, just a short distance away. Explore nearby attractions like Westfield Southcenter, the Museum of Flight, and Angle Lake Park. Relax in your spacious room, featuring plush bedding and a flat-panel TV. Enjoy drinks and dining at AquaTerra Bar, or grab a caffeine boost at M Market Coffee Shop.

SPIRE Hospitality is a management company specializing in creating memorable guest experiences and delivering best-in-class service at our hotels and resorts across the country. We ensure you have the support, tools, and opportunities you need to excel in your hospitality career, grow as an individual, and get the job done.

We offer a comprehensive full-time benefits package, including earned wage access (get paid before payday), medical, dental, vision, pet discount program, identity theft protection, pre-paid legal support, flexible spending accounts, matched 401K, life insurance, critical accident or illness coverage, short- & long-term disability, paid time off, wellness programs, wonderful hotel discounts, and much more.

In this role, you'll warmly welcome our guests and provide exceptional service throughout their stay. You and the entire front desk team are dedicated to ensuring guest satisfaction by crafting remarkable and seamless experiences from the moment guests arrive. Your efforts will create unforgettable and unique memories that leave a lasting impression.

Responsibilities

• Promote exceptional customer service by setting a positive example and consistently providing our guests with outstanding service and courtesy
• Respond promptly and effectively to guest questions and requests
• Fosters strong working relationships within Guest Services and with other departments by communicating effectively
• Optimize the guest check-in and check-out process to ensure seamless and accurate experiences
• Empower new team members with the essential procedures and techniques of exceptional guest service through comprehensive training
• Excel at multitasking in a dynamic environment
• Resolve guest concerns with attentive service recover

Physical Demands

• Ability to lift, carry, push or pull 10 lbs
• Stand, walk and work at times in confined spaces throughout the shift in full sight of guests

Qualifications

• Education: High school diploma or its equivalent
• Hotel and Restaurant Certification: preferred
• 2-years' combined experience in guest services and supervisory experience in hotels or related professional area preferred
• Basic mathematical skills to operate and prepare calculations for financial reporting
• Effective analytical skills to evaluate reservations and make informed decisions on room availability or guest resolutions with sound judgment
• Full understanding and comfort working on a computer with MS Suite-Outlook, Word, Excel
• Previous experience with hotel PMS systems a plus. Examples: FSPMS

Spire Hospitality – Equal Employment Opportunity

Spire Hospitality, LLC is an Equal Opportunity Employer, including disability and veterans.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.

EOE/AA

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Management and Manufacturing

Industries

• Technology, Information and Internet