Front Desk Supervisor

Spirehotels; San Francisco (CA); On-site; Full time

Job summary

The Barnes San Francisco, Tapestry Collection by Hilton seeks dedicated guest services staff to provide exceptional customer experiences. Ideal candidates will thrive in fast-paced settings, possess strong communication skills, and effectively collaborate with hotel teams. Join an organization committed to professional development and comprehensive benefits, including flexible scheduling and wellness programs.

Benefits

Medical, Dental, Vision

401K

Paid Time Off

Hotel Discounts

Qualifications

• 2 years of guest services and supervisory experience preferred.
• Basic mathematical skills for financial reporting.
• Full understanding of computer operations essential.

Responsibilities

• Provide exceptional guest service and resolve concerns.
• Optimize check-in/out processes.
• Train new team members on service standards.

Skills

Customer Service

Leadership

Multitasking

Communication

Education

High School Diploma

Tools

MS Suite-Outlook, Word, Excel

OnQ

Job description

The Barnes San Francisco, Tapestry Collection
225 Powell St
San Francisco, CA 94102, USA

Description

The Barnes San Francisco, Tapestry Collection by Hilton

Compensation: $26-$28 per hour

Less than a block from Union Square, our hotel is a short walk from San Francisco’s galleries, restaurants, and shops along Geary Street. We’re two miles from Fisherman’s Wharf and six miles from the Golden Gate Bridge. Enjoy dinner and drinks at our restaurant and bar and catch the cable car just outside our doors when you’re ready to explore the city

Company Overview:

SPIRE Hospitality is a management company specializing in creating memorable guest experiences and delivering best-in-class service at our hotels and resorts across the country. We ensure you have the support, tools and opportunities you need to get the job done, grow as an individual, and excel in your hospitality career.

We offer a comprehensive full-time benefits package consisting of: medical, dental, vision, pet discount program, identity theft protection, Earned Wage Access to get paid before payday, pre-paid legal support, flexible spending accounts, 401K, life, critical accident, critical illness, short- & long-term disability, paid time off, wellness programs, wonderful hotel discounts and much more!

Essential Job Functions:

• Promote exceptional customer service by setting a positive example and consistently providing our guests with outstanding service and courtesy
• Respond promptly and effectively to guest questions and requests
• Fosters strong working relationships within Guest Services and with other departments by communicating effectively
• Optimize the guest check-in and check-out process to ensure seamless and accurate experiences
• Empower new team members with the essential procedures and techniques of exceptional guest service through comprehensive training
• Excel at multitasking in a dynamic environment
• Resolve guest concerns with attentive service recovery
• Regular attendance in conformance with the standards, which may be established from time to time, is essential to the successful performance of this position.
• Due to the cyclical nature of the hospitality industry, associates may be required to work varying schedules to reflect the business needs of the hotel. This includes nights, weekends and/or holidays.
• All employees must maintain a neat, clean and well-groomed appearance (specific standards available).
• Employees are always required to take responsibility and wear appropriate Personal Protective Equipment (PPE) as determined by position and duties.
• Complies with health and safety rules, regulations and procedures to maintain a safe environment

Physical Demands:

• Ability to lift, carry, push or pull 10 lbs
• Stand, walk and work at times in confined spaces throughout the shift in full sight of guests

Qualifications:

Education:

• High School Diploma
• Any relevant certifications or accreditations

Experience:

• 2-years' combined experience in guest services and supervisory experience in hotels or related professional areas preferred
• Basic mathematical skills to operate and prepare calculations for financial reporting
• Effective analytical skills to evaluate reservations and make informed decisions on room availability or guest resolutions with sound judgment
• Full understanding and comfort working on a computer with MS Suite-Outlook, Word, Excel
• Previous experience with hotel PMS systems a plus. OnQ

Spire Hospitality LLC is an Equal Opportunity Employer, including people with disabilities and veterans. Spire Hospitality does utilize E-Verify

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PURSUANT TO THE SAN FRANCISCO FAIR CHANCE ORDINANCE, WE WILL CONSIDER FOR EMPLOYMENT QUALIFIED APPLICANTS WITH ARREST AND CONVICTION RECORDS

Qualifications

Skills

Preferred

Excel

Novice

Behaviors

Required

Leader

Leader

: Inspires teammates to follow them

Enthusiastic

: Shows intense and eager enjoyment and interest

Preferred

Detail Oriented

Detail Oriented

: Capable of carrying out a given task with all details necessary to get the task done well

Dedicated

Dedicated

: Devoted to a task or purpose with loyalty or integrity

Motivations

Required

Ability to Make an Impact

Ability to Make an Impact

: Inspired to perform well by the ability to contribute to the success of a project or the organization

Preferred

Peer Recognition

: Inspired to perform well by the praise of coworkers

Flexibility

Flexibility

: Inspired to perform well when granted the ability to set your own schedule and goals

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.