Front Desk Supervisor

Dolphin Hotel Management; Rancho Mirage (CA); On-site; USD 25,000 - 36,000; Full time

Job summary

The Westin Rancho Mirage Golf Resort and Spa in Rancho Mirage, CA is seeking a Front Office Supervisor to oversee the front desk operations, ensuring smooth check-in and check-out and delivering exceptional guest service. You will lead and train front desk staff, manage guest inquiries and complaints, and coordinate with other departments to elevate the overall guest experience.

Ideal candidates will have prior hotel front desk experience, excellent communication skills, and the ability to solve

Qualifications

• Previous hotel Front Desk experience preferred.
• Excellent communication skills and a warm, outgoing personality.
• Ability to solve problems and multi-task in a fast-paced environment.
• Stand, sit, or walk for extended periods while assisting guests.

Responsibilities

• Oversee front desk operations and ensure efficient check-in/check-out processes.
• Lead and train front desk staff and coordinate with other departments to enhance guest experience.
• Handle guest inquiries and resolve issues to ensure guest satisfaction.
• Process payments and set up accurate guest accounts at check-in.
• Balance cash and follow accounting procedures at shift end.
• Maintain professional appearance and adhere to hotel policies and standards.
• Collaborate with Housekeeping to ensure room readiness and readiness for check-in.

Skills

Front desk experience

Communication skills

Problem solving

Multi-tasking

Job description

Job Details Job Location: Westin Rancho Mirage Golf Resort and Spa - Rancho Mirage, CA 92270 Position Type: Full Time Salary Range: $22.00 - $22.00 Hourly Front Office Supervisor

At Dolphin Hotels, we are committed to empowering the well-being of our guests by providing a refreshing environment, thoughtful amenities, and revitalizing programming to help ensure that they leave feeling better than when they arrived. We recognize that travel can be disruptive to our guests’ well-being, and we’re energized to assist as partners in helping them maintain control and soaring above it all while on the road. Everything we do is designed to help guests be at their best, and they appreciate our supportive attitude, anticipatory service and extensive knowledge on how to best assist them throughout their stay. We are looking for dynamic people who are excited to join the team and ready to jump into any situation to give a helping hand. If you’re someone who has is positive, adaptable and intuitive, and has a genuine interest in the well-being of others around you, we invite you to discover how at Dolphin, together we can rise.

Job Summary

Oversee the front desk operations, ensuring efficient check-in and check-out processes while providing exceptional customer service. Lead and train front desk staff, manage guest inquiries and complaints, and coordinate with other departments to enhance the overall guest experience.

Key Responsibilities and Requirements:

• Assist staff with expediting problem payments (e.g., problems processing credit card).
• Follow up with guest regarding satisfaction with guest-related issues.
• Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key.
• Process all payment types such as room charges, cash, checks, debit, or credit.
• Set up accurate accounts for each guest upon check-in (i.e., share withs, separate room/tax/incidentals, comp).
• Anticipate sold-out situations and obtain satisfactory alternative accommodations when the property cannot accommodate guests with reservations.
• Block rooms in the computer and identify designated requirements and requests.
• Contact appropriate individual or department (e.g., Bell person, Housekeeping) as necessary to resolve guest call, request, or problem.
• Coordinate with Housekeeping to track readiness of rooms for check-in.
• Review shift logs/daily memo books and document pertinent information in logbooks
• Count bank at the beginning and end of shift. Balance and drop receipts according to accounting specifications.
• Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process.
• Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications.
• Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information.
• Anticipate and address guests’ service needs.
• Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette.
• Develop and maintain positive working relationships with others. Ensure adherence to quality expectations and standards

QualificationsQualifications and Physical Requirements:

• Previous hotel Front Desk experience preferred.
• Outgoing and warm personality
• Excellent communication skills
• Ability to solve problems and multi task
• Stand, sit, or walk for an extended period.
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.