Front Desk Supervisor

Concord Hospitality Enterprises; Raleigh (NC); On-site; USD 35,000 - 55,000; Full time

Job summary

Concord Hospitality Enterprises is seeking a Front Desk Supervisor in Raleigh, NC to provide exceptional customer service and lead the front desk team. This role requires expertise with the Marriott PMS system and offers an engaging work culture with growth opportunities. Candidates should be proactive, dedicated, and enthusiastic about creating memorable experiences for guests.

Benefits

Medical, dental, and vision plans

401K options

Tuition assistance

Discounted room rates at Concord managed hotels

Training and development opportunities

Qualifications

• 2-3 years of hotel Front Desk experience is a must.
• Must have open availability to work days, nights, and weekends.
• Working with the Marriott PMS system is a MUST.

Responsibilities

• Provide the highest quality of service to the customer at all times.
• Check guests in and out efficiently and in a friendly manner.
• Monitor room availability and assist the team as needed.

Skills

Enthusiastic

Detail Oriented

Dedicated

Functional Expert

Ability to Make an Impact

Tools

Marriott PMS

Job description

Description

We are hiring a Front Desk Supervisor!

Must have open availability to work days, nights, and weekends

Marriott Property Management System(PMS) experience is a plus

We are looking for associates and Leaders that have a passion to serve others! Working at the front desk means you are at the hub of the hotel with the most interaction with our guests as the front desk supervisor you are the one that brings this group to a cohesive team focused on providing our guests excellent service while maintaining all brand standards and Concord standards. Your role is key to the overall experience the guest will have. Your keen sense of being proactive, responsive, and caring will make all the difference. If you enjoy engaging with others, leading a team and have a winning personality and high sense of responsibility – this role is perfect for you! We have a great company culture at Concord Hospitality where everyone is valued and treated with respect. Many of our supervisors advance in a couple years to Assistant General Manager roles!

Responsibilities:

Provide the highest quality of service to the customer at all times.

Check guests in and out efficiently and in a friendly manner.

Handle guest mail and messages per established procedures.

Develop a thorough knowledge of hotel staff, room locations room rates, amenities, and selling strategies.

Take reservation requests efficiently.

Answer switchboard in accordance with standards of proper telephone etiquette.

Block rooms and handles special requests.

Monitor room availability and offer assistance to the FOM and GRM.

Keep lobby and desk area clean and presentable.

Have a thorough knowledge of emergency and security procedures.

Here are some reasons our associates like working for us:

Benefits (Full Time Associates only)

We offer competitive wages. Full-time associates are eligible to participate in a comprehensive benefit package, which includes medical/dental/vision plans, life insurance, ST/LT disability options, 401K options, tuition assistance, discounted room rates at Concord managed hotels, plus training & development and career advancement opportunities.

Why Concord?

Our culture is based on our five Cornerstones and they are what we consider our foundation: Quality, Integrity, Community, Profitability, and Fun. It’s important to us to provide a great work environment for our associates and we strive to hire the BEST associates in the market. At Concord, you can enjoy a culture where you are valued and our Associate First policy is a way of life. Utilize your hospitality talents with a Company that cares about you and your development. We do many fun things on property to stay engaged with our associates and show you we care about you.

You take pride in your work, the hotel, and your employer to make sure we exceed our guests’ expectations. If this is you, we want you to contact us... Now!

If you are seeking a position where you can grow and be a part of a fun team, this job may be your answer. We are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace.

Qualifications

Working with the Marriott PMS system is a MUST

Behaviors

• Enthusiastic: Shows intense and eager enjoyment and interest (Preferred)
• Functional Expert: Considered a thought leader on a subject (Preferred)
• Dedicated: Devoted to a task or purpose with loyalty or integrity (Preferred)
• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well (Preferred)

Motivations

• Preferred

  Work-Life Balance: Inspired to perform well by having ample time to pursue work and interests outside of work

• Preferred

  Goal Completion: Inspired to perform well by the completion of tasks

• Preferred

  Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals

• Preferred

  Growth Opportunities: Inspired to perform well by the chance to take on more responsibility

• Preferred

  Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization

Experience

• Preferred

  Working with the Marriott PMS system is a MUST

• Preferred

  2-3 years of hotel Front Desk experience is a must

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.

Source: Concord Hospitality