Front Desk Supervisor

Home 2 Suites Marysville; Millcreek Meadows (OH); On-site; USD 38,000 - 46,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Dental insurance

Employee discount

Health insurance

Life insurance

Paid time off

Vision insurance

Job summary

Home2 Suites Marysville is seeking a Front Desk Supervisor to oversee guest service operations, including front desk, concierge, and breakfast service, ensuring a warm and efficient guest experience.

The role emphasizes leadership, budget awareness, and collaboration across departments to maintain Baywood-brand service standards and a safe, professional work environment.

Qualifications

• Bachelor’s degree in hospitality or related field required.
• Strong public relations and guest service mindset.
• Ability to lead and motivate a team in a fast-paced hotel environment.

Responsibilities

• Motivates staff through positive reinforcement and leads by example.
• Provides input during annual budget preparation.
• Administers performance appraisals and attends required meetings.
• Ensures back-up procedures and departmental policies are followed.
• Maintains communication across departments for seamless operations.
• Oversees shuttle van operations and inventory controls.

Skills

Leadership

Public relations

Customer service

Team leadership

Education

Bachelor’s degree in hospitality or related field

Tools

Microsoft Office

Job description

Competitive wages based on experience.

Be...an Innovator, a Motivator, a Leader, a Team Player - Most of all,Be Baywood!

With our"It's My Pleasure!"philosophy we have become one of the Nation's fastest growing hotel development & management companies.

Join us as a Front Desk Supervisor at ourHome 2 Suites by Hiltonlocated at400 Coleman's Crossing Boulevard
Marysville, Ohio 43040, USA

Successful Candidate will be able to:

• Flexible
• Previous Hilton experience preferred; however, not a requirement.
• Lead Teams
• Must possess excellent public relations skills and warm and friendly attitude

Home2 Suites Marysville is a small business in Marysville, OH. We are professional, agile and innovative.

Our work environment includes:

• Modern office setting
• Growth opportunities
• Relaxed atmosphere
• On-the-job training
• Safe work environment

Summary

Ensures guests receive exceptional service through management of guest service operations, including front desk, concierge, transportation, valet, bell service, and breakfast service,

Job Duties

• Motivates staff through positive reinforcement, and leading by example
• Provides input during the preparation of the annual budget
• Administers performance appraisals
• Attends required meetings and training
• Conducts departmental and other required meetings for which s/he is responsible
• Ensures that established back-up procedures (reports, equipment, etc.) are in place
• Ensures that all departmental policies and procedures are adhered to
• Implements and maintains Baywood & Brand promotional programs and procedures
• Monitors guest arrivals, ensuring special requests are met. Coordinates group arrivals and departure when needed
• Monitors room inventory and status, ensuring the proper room type is available upon guest arrival
• Ensures a professional image (physical appearance, demeanor, and verbiage used) is portrayed at all times by associates under his/her supervision.
• Monitors cleanliness and neatness of departments for which s/he is responsible.
• Monitors inventory of operational supplies, placing orders in a timely manner.
• Ensures proper communication within department by use of meetings, notice boards, log books, memos, etc
• Communicates with other departments, therefore promoting a seamless operation.
• Ensures that all equipment is maintained properly. Inspects shuttle van and other equipment.
• Monitors market operations, i.e. cleanliness, merchandising, and inventory. Place orders in a timely manner.
• Monitors pantry inventory & purchases, ensuring that food supplies are always in stock
• Reviews the guest credit report, addressing any issues
• Prepares weekly schedule and monitors payroll to ensure adherence to established budgetary guidelines. Ensures proper staffing to service business demands. Provides coverage as needed
• Reviews passenger logs, driver safety checklists & preventative maintenance logbook to ensure that shuttle van is operated within established guidelines
• Operates the shuttle van, when needed
• Reviews departmental checklists, conducting random audits to ensure that tasks are completed as required
• Monitor departmental expenses, including payroll, keeping costs at or below budgeted guidelines
• Monitors associate time record, correcting any errors found. Obtains necessary authorization for corrections made, and file all payroll related documents in the appropriate secured location
• Participates in safety initiatives and is an integral part of the Safety Committee.
• Completes incident reports, taking appropriate action. Notifies appropriate parties
• Performs role of Manager on Duty as needed
• Participates in the BEAR activities and other company sponsored community service & fundraising events.
• Additional duties may be added at any time at the discretion of management.

Consistently models the behavior of a ‘Baywood Ambassador’ who:

• Maintains a professional image, including physical appearance, verbiage, and body language, at all times.
• Warmly greets both guests and coworkers (using the 10/5, first & last rule) every time they come in contact.
• Actively listens to guests and associates, responding appropriately to their questions and/or concerns. Seeks guidance and/or assistance from others to ensure satisfaction.
• Fosters teamwork by offering assistance to others, as needed.
• Continuously monitors the surroundings at work, in order to identify any cleanliness, safety, security, or building upkeep issues. Reports discrepancies to the proper department.
• Contributes to a safe work environment by following proper safety guidelines in matters of attire, utilizing protective gear, and following safety procedures.
• Recommends other Baywood properties to our guests, when appropriate.
• Makes a genuine effort to identify and seize each golden opportunity to‘WOW the guest!’demonstrating our motto ‘It’s Better at Baywood!’

Skills/Qualifications

Education

• Bachelor’s degree in hospitality or related field, however skills/knowledge gained through on-the-job training and previous experience may substitute for degree

Certifications / Licenses

• Brand Certifications preferred
• Must have a valid driver’s license, in good standing (if property operates a shuttle van).

Experience

• Leadership experience preferred.

Additional Skills

• Experience Microsoft Office® (Excel, Word)
• Proficient in the hotel’s Property Management System preferred
• Ability to communicate effectively, both written & oral
• Ability to multi-task
• Ability to motivate and lead a team
• Ability to obtain information from various sources, quickly analyze the issue and providing a responsible course of action.
• Ability to operate standard office equipment, including: computer, copier, & printer
• Ability to perform job duties of all positions within the department
• Ability to learn and adhere to Brand & Baywood Hotels’ standards
• Ability to take information from various sources and determine a responsible course of action
• Ability to understand interdepartmental relationships
• Ability to operate office equipment and industry specific software (PMS)
• Ability to remain calm during stressful situations

Job Type: Full-time

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule

• 8 hour shift

Ability to commute/relocate:

• Marysville, OH 43040: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Hotel experience: 1 year (Preferred)

Work Location: In person