Front Desk Supervisor

Landry's; Houston (TX); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Multiple benefit plans to suit your需要

Paid Time Off

401K

Opportunities for advancement

Positive and respectful work環境 whereD

Generous employee discounts on dining,

Community volunteer opportunities

Job summary

Landry's in Houston is seeking a Front Desk Supervisor to lead the daily front office and guest service at the property. You will welcome guests, oversee the front desk team, and ensure a memorable stay by maintaining service standards.

The role requires at least two years of supervisory hotel experience, strong interpersonal skills, and proficiency with Outlook, Excel and Word. A 21+ age minimum and professional demeanor are essential; training and advancement opportunities are offered.

Qualifications

• 2 years of supervisory experience required.
• Minimum age 21.
• Excellent interpersonal and communication skills, verbal and written.
• Fluent English.
• Hotel experience preferred; detail oriented and organized.
• Proficient with Microsoft Windows apps (Outlook/Excel/Word).

Responsibilities

• Welcome guests and oversee front desk operations to ensure superior service.
• Register arriving guests and collect payment information.
• Settle balances and resolve billing discrepancies.
• Respond to guest inquiries about entertainment or attractions.
• Process routine reports and assist in training staff.
• Maintain a safe, clean work environment and assist other departments.
• Perform other duties as assigned.

Skills

Supervisory skills

Professional appearance

Customer relations

English fluency

Computer literacy

Hotel systems LMS

Tools

Outlook/Excel/Word

LMS

Job description

Overview

The Front Desk supervisor is responsible for welcoming guests to the property and providing memorable service, and to oversee daily Front Office and Hotel operations to ensure guests receive a standard of superior service.

Responsibilities

• Consistently deliver positive, courteous and professional guest service in all interactions with guests, visitors, vendors and fellow employees
• Register arriving guests by completing appropriate paperwork and obtaining proper payment information
• Settle account balances of departing guests by accepting payment and handling cash drawer. Investigate and resolve general billing discrepancies
• Respond to guest inquiries concerning entertainment or attractions and provide guests with general information to ensure a pleasant stay in the hotel
• Print and process routine reports and may assist in the training of new departmental employees
• Promote positive public/employee relations at all times
• Uphold guest relations in a positive manner; refers guest to appropriate personnel if unable to satisfy guests' complaints
• Assist other departments with requirements they may have pertinent to hotel guests
• Maintain a clean, safe, hazard-free work environment within area of responsibility
• Performs any other duties as assigned

Qualifications

• Professional appearance and demeanor
• 2 years supervisory skills required
• Minimum age requirement is 21
• Exceptional customer relations skills, detail oriented, leadership, time management and organizational skills necessary, minimum 2 years hotel experience required
• Excellent analytical, problem solving, administrative, multi-tasking, organization and prioritization skills
• Excellent interpersonal and communication skills (verbal and written), fluent English and articulate
• Ability to work efficiently, independently, and cohesively, consistently producing quality results
• Computer literate in Microsoft Windows applications required (Outlook/Excel/Word)
• Knowledge of Hotel Systems such as LMS

What We Offer You

• Multiple benefit plans to suit your needs
• Paid Time Off
• 401K
• Opportunities for advancement
• Positive and respectful work environment where diversity is valued
• Generous employee discounts on dining, retail, amusements, and hotels
• Community volunteer opportunities

: The above information is intended as a high-level overview of the responsibilities and qualifications for the position and does not represent the full job description which will include all responsibilities, skills, duties, requirements, and working conditions associated with the job. For more information or to see the full job description, contact the Human Resources department at the location in which you are applying.

Tipped Position

This position does not earn tips