Front Desk Supervisor

Rmcresortmanagement; Hilton Head Island (SC); On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

Medical, Dental, and Vision coverage

401(k)

Life Insurance

Competitive Salary

Paid Time Off

Snack/Drink Room

Employee Discounts

Job summary

RMC Resort Management in Hilton Head Island, SC, seeks a Revenue & Inventory Manager to steer pricing and availability across our Hilton Head portfolio—turning demand signals into standout revenue results. You’ll own daily decisions that keep calendars clean, ensure rate parity across PMS, channel managers, direct site and OTAs, and forecast KPIs such as occupancy, ADR, and booking pace.

This role collaborates with operations and sales to unlock inventory and translate data into actionable

Qualifications

• Hands-on revenue management in vacation rentals/hospitality.
• Strong analytical reporting and comfort with PMS and distribution tools.
• Clear cross-team communication and fast problem-solving.

Responsibilities

• Set and adjust pricing based on pace, seasonality, events, comps, and property performance
• Manage availability: owner/maintenance blocks, holds, restrictions, orphan nights, and gaps
• Keep rates/restrictions accurate across PMS, channel manager, direct site, and OTAs
• Forecast revenue and track KPIs (Occupancy, ADR, booking pace/window, LOS, cancellations, channel mix)
• Analyze channel profitability and recommend promotions and direct-booking opportunities

Skills

Revenue management

Data analysis

Cross-team communication

Tools

PMS

Distribution tools

Job description

Meet RMC

Welcome to RMC Resort Management, where excellence in property management has been our hallmark for over 30 years. As a locally owned and independent resort management company headquartered on the beautiful Hilton Head Island, we pride ourselves on delivering innovative management services, passionate leadership, and unparalleled value to our clients.

Our solid reputation, built over decades of proven success, stands as a testament to our commitment to quality and client satisfaction. At RMC Resort Management, our unique management structure and hands‑on executive business model ensure that your property receives constant, personalized attention from the most experienced and qualified professionals in the industry.

With RMC Resort Management, you benefit from a comprehensive approach that guarantees no excuses, only results. Trust us to enhance the value and appeal of your resort property with the meticulous care and dedication that only a local expert with a long-standing presence in the community can provide. Discover the RMC difference, where your property’s success is our top priority.

Your Mission

As Revenue & Inventory Manager, you’ll steer pricing and availability across our Hilton Head Island portfolio—turning demand signals into standout revenue results. You’ll own daily decisions that keep calendars clean, channels aligned, and performance climbing.

Key responsibilities

• Set and adjust pricing based on pace, seasonality, events, comps, and property performance
• Manage availability: owner/maintenance blocks, holds, restrictions, orphan nights, and gaps
• Keep rates/restrictions accurate across PMS, channel manager, direct site, and OTAs
• Forecast revenue and track KPIs (Occupancy, ADR, booking pace/window, LOS, cancellations, channel mix)
• Analyze channel profitability and recommend promotions and direct-booking opportunities

Required skills/experience

• Hands‑on revenue management in vacation rentals/hospitality
• Strong analytical reporting and comfort with PMS + distribution tools
• Clear cross‑team communication and fast problem‑solving

A High-Impact Day

Your morning kicks off with a quick scan of booking pace and pickup—then you make sharp, confident tweaks to rates and minimum stays as the market shifts. Midday, you spot a cluster of blocked nights holding back demand and sync with operations to unlock sellable inventory. Later, you review channel mix and parity, catching a connectivity mismatch before it costs bookings. Before you wrap, you translate the numbers into a crisp forecast update—clear wins, real risks, and the next moves that keep revenue charging forward.

Rewards & Perks

• Medical, Dental, and Vision coverage
• 401(k)
• Life Insurance
• Competitive Salary
• Paid Time Off
• Snack/Drink Room
• Employee Discounts