Front Desk Supervisor

Gold's Gym of the Carolinas and Florida; Cornelius (NC); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

401(k)

Employee discounts

Free Gold's Gym Membership

20% Employee Discount on Clothing and Products

Job summary

Gold's Gym of the Carolinas and Florida is seeking a Front Desk Supervisor in Cornelius, NC. The ideal candidate will be the first point of contact for members, responsible for leading front desk operations. You'll ensure a welcoming environment while managing sales goals, member experiences, and daily operations. Qualifications include customer service skills and a high school diploma. The role requires flexibility in scheduling, with responsibilities including training staff, maintaining inventory, and communicating daily goals.

Qualifications

• Ability to communicate effectively with both staff and members, verbally, non-verbally, and in writing.
• Must be able to work a flexible work schedule to include holidays and weekends.
• Must be able to lift 25 lbs repeatedly and stand for extended periods of time.

Responsibilities

• Lead the front desk team and ensure efficient operations.
• Monitor reports, sales goals, and retention metrics.
• Ensure all equipment issues are logged and communicated to the GM.
• Communicate daily with your team on goals and expectations.

Skills

Excellent customer service skills

Effective communication

Multi-tasking

Understanding of basic accounting principles

Functional computer skills

Education

High school diploma or equivalent

Job description

Benefits

• 401(k)
• Employee discounts
• Free Gold's Gym Membership to all our locations in the Carolinas
• 20% Employee Discount on Clothing and Products
• Ability to earn extra income in commissions and bonuses

Your Mission

As our Front Desk Supervisor, you're not just the first face members see—you set the entire tone of the club. You're the energy, the organization, and the leadership that keeps our front‑end operations running smoothly and profitably. From sales to service, you're the quarterback of the front desk team, owning the member experience while driving performance in retail, memberships, and personal training appointments.

What You'll Do

Leadership & Operations

• Lead by example—create a welcoming, energized, and polished front desk environment.
• Know members by name and make them feel seen, heard, and valued.
• Train and hold Front Desk Associates accountable to club procedures and daily expectations.
• Monitor reports, sales goals, and retention metrics; stay on top of expired cards, alerts, and account issues.
• Execute and coach retail sales, booking strategies, and performance goals.
• Create and run weekly front desk promotions tied to Dollar Per Check‑in (DPC) goals.
• Maintain visual sales boards to motivate and track staff performance.
• Order and manage retail inventory and supply needs.
• Ensure the front desk runs efficiently and members receive quick, accurate assistance.

Operations & Upkeep

• Perform daily/weekly/monthly inventory checks and submit reports.
• Keep tanning beds cleaned and ready—absolutely no dirty equipment.
• Maintain laundry duties—ensure fresh towels are always stocked.
• Ensure all equipment issues are logged and communicated to the GM.
• Enforce daily cleaning checklists and accountability standards for all front desk staff.

Communication & Coordination

• Communicate daily with your team on goals, expectations, and updates.
• Collaborate closely with the General Manager on scheduling, memberships, and daily priorities.
• Ensure smooth hand‑offs between shifts and consistent operational performance.

Schedule

• 40–50 hours per week
• Shifts may vary based on club needs and events

Dress to Impress

• Business professional: khaki or black pants, tucked‑in collared shirt, or official staff polo provided

Qualifications

• High school diploma or equivalent required
• Excellent customer service skills are required
• Ability to communicate effectively with both staff and members, verbally, non‑verbally, and in writing
• Understanding of basic accounting principles is required
• Understanding of basic cash processing procedures is required
• Functional computer skills are required
• Ability to multi‑task
• Must be able to work a flexible work schedule to include holidays and weekends
• Must be able to lift 25 lbs repeatedly and stand for extended periods of time
• Uphold Gold’s Gym mission and values
• Comply with all Gold’s Gym policies and procedures