Front Desk Supervisor

BENCHMARK; Bishop (CA); On-site; USD 33,062 - 34,440; Full time

Job summary

Pyramid Global Hospitality, operating Wayfinder Bishop in Bishop, CA, seeks a Front Desk Supervisor to lead daily front desk operations and guest services. You will welcome guests, check them in, coordinate with maintenance and housekeeping, and resolve issues to ensure a smooth stay.

The position requires a flexible schedule, a high school diploma or equivalent, and prior hotel experience is preferred. Compensation is $24.50–$25.50 per hour with equal opportunity employment.

Qualifications

• Must be available to work a flexible schedule to include nights, weekends, and holidays.
• High school diploma or equivalent.
• Previous hotel or resort experience preferred.
• Strong desire to make an impact on other people.
• Outgoing and engaging personality.
• Computer skills and familiarity with front desk operations.

Responsibilities

• Help guests discover their Wanderlust experience and provide exceptional customer service by being engaging and taking sincere interest.
• Check guests in, ensuring proper credit is received, special requests are noted and fulfilled, and accurate information is established.
• Resolve problems and WOW guests through recovery when things aren’t quite right.
• Supervise daily shift processes ensuring all team members adhere to standard operating procedures.
• Conduct pre‑assignment of hotel rooms, including VIPs, repeat guests, all packages, and special requests.
• Train, direct, resolve issues, and coach the front desk team to ensure a quality operation.

Skills

Customer service

Computer skills

Verbal communication

Written communication

Education

High school diploma

Job description

Front Desk Supervisor

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands‑on approach focused on exceptional service, operational excellence, and long‑term partnerships.

Welcome to Wayfinder Bishop, nestled in the scenic beauty of Bishop, CA. With 87 inviting guest rooms and 600 sq ft of flexible meeting space, our inn is not just a workplace—it’s a cozy retreat with a touch of Bishop’s charm. Here you will experience a culture that promotes growth and offers opportunities to learn, develop, and make an impact.

Responsibilities

• Help guests discover their “Wanderlust” experience and provide exceptional customer service by being engaging and taking sincere interest.
• Check guests in, ensuring proper credit is received, special requests are noted and fulfilled, and accurate information is established.
• Resolve problems and “WOW” guests through recovery when things aren’t quite right.
• Supervise daily shift processes ensuring all team members adhere to standard operating procedures.
• Conduct pre‑assignment of hotel rooms, which includes VIPs, repeat guests, all packages, and any special requests.
• Work closely with the Maintenance and Housekeeping teams to communicate and coordinate the day.
• Train, direct, resolve issues, and coach the front desk team members to ensure a quality operation.
• Maintain the Sundries shop, keeping up with inventory and ordering as necessary.
• Train all new Front Desk Agents to provide exceptional customer service.
• Promote and sell special hotel programs.
• Interact with hotel/resort staff in a professional manner, assisting other departments with necessary information.
• Be knowledgeable of all emergency procedures and policies.
• Maintain house bank.
• Communicate all pertinent information to manager on duty.
• Follow set procedures on posting, charges, cashing checks, safe deposits, and refunds.
• Assist other departments as needed.

Qualifications

• Must be available to work a flexible schedule to include nights, weekends, and holidays.
• High school diploma or equivalent.
• Previous hotel or resort experience preferred.
• Strong desire to make an impact on other people.
• Outgoing and engaging personality.
• Computer skills.
• Excellent verbal and written communication skills.
• Ability to work in a fast‑paced setting.
• Ability to stand for the duration of the shift.

Compensation

$24.50 - $25.50 per hour.

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.

We are committed to providing a supportive and inclusive workplace that values your growth and success.