Front Desk Supervisor

Navy Region Naval District Washington Fleet and Family Readiness (FFR); Bethesda (MD); On-site; USD 42,000 - 66,000; Full time

Job summary

The Navy Region Naval District Washington Fleet and Family Readiness (FFR) seeks a Front Desk Supervisor to manage daily front desk operations, reservations, and group bookings for Unaccompanied Housing. The role emphasizes guest privacy, security, and a welcoming, professional demeanor when assisting guests and addressing inquiries.

You will train and supervise Front Desk staff, participate in hiring, review occupancy and revenue reports, and draft procedures to improve service quality.

Qualifications

• One or more years of supervisory experience.
• Two or more years of hospitality experience specifically dealing with reservation systems and guest interactions.
• Experience with digital communication to address guest questions, concerns, issues, and interaction with diverse people.

Responsibilities

• Supervise front desk operations and reservations to maximize occupancy.
• Train, instruct, and supervise Front Desk staff.
• Participate in hiring and evaluate staff performance.
• Review Night Audit reports and analyze occupancy and revenue.
• Resolve administrative problems and draft procedures for management.

Skills

Supervisory experience

Hospitality experience

Reservation systems

Customer service

Communication skills

Tools

Reservation software

Job description

Summary

This position manages the daily front desk operations, reservations, and group reservations for our Unaccompanied Housing Operations servicing the finest Navy in the world.

Duties

• Ensures security measures are maintained at all times
• Ensures guest privacy is maintained at all times
• Must possess a welcoming manner and positive attitude; demonstrate effective communication skills; professionally interact with guests; answering guest questions concerning hotel facilities; and provides information about local attractions. Provide assistance in handling customer complaints, involving management as necessary.
• The function of the position is to supervise front desk operations and reservations and room assignments to maximize occupancy.
• The incumbent trains, instructs, and supervises personnel assigned to the Front Desk both in a formal training setting and on the job training.
• Participates in hiring front desk staff, evaluates and counsels staff, completes performance evaluations, approves leave requests, and recommends performance awards.
• Reviews reports from the Night Audit concerning occupancy, vacancy, call accounting system and other related areas. This includes statistical analysis, reporting procedures and analyzing audit reports to ensure accountability of personnel and revenue.
• Resolves administrative problems, routine operational issues, and complaints related to front desk operations. Provides recommended solutions and draft procedures for review and implementation to higher management.

Requirements

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• Must have your salary sent to a financial institution of your choice by Direct Deposit/Electronic Funds Transfer.
• Must successfully pass the E-Verify employment verification check. Any discrepancies must be resolved as a condition of employment.
• Must pass all applicable records and background check. Must have lived in the United States of America for the last three years.
• This position is considered Essential Personnel.
• Must have a valid driver's license.
• Must be able to obtain a Certified Hospitality Supervisor certification within six months of hire.

Qualifications

• One or more years of supervisory experience.
• Two or more years of hospitality experience specifically dealing with reservation systems, face-to-face interactions with customers, use of digital communication processes to address customer questions, concerns, issues, and interaction with diverse people.

Education

No positive education requirement

Additional information

Salary is dependent on experience and/or education.

Some positions have special requirements.Selectee may be required to complete a one (1) year probationary period. Participation in Direct Deposit/Electronic Fund Transfer within the first 30 days of employment is required. We utilize E-Verify to confirm selectee's eligibility to work in the United States. Salary is dependent on experience and/or education. This announcement may be used to fill additional vacancies within 60 days of issuance of selection certificate.

Spouses of active duty military members of the Armed Forces may receive preference in hiring under this announcement if they are among the best qualified referred and are within reach of selection. Spouse Preference does not apply to NF 04 and NF 05 positions. Please clearly identify in your application that you are asking for spouse preference and complete the Request for Military Spouse Preference form and submit a copy of current PCS orders. Failure to submit current PCS orders with application will prevent spousal preference from being granted. Acceptance or declination of a regular full or part-time non-appropriated or appropriated fund position ends your ability to claim this preference.

For positions requiring travel more than twice per year, selectee may be required to obtain and maintain in good standing a Government-issued Travel Card for official government travel purposes.

Executive Order 12564 requires a Federal workplace free of illegal drugs. According to the Executive Order, all Federal employees are required to remain drug free throughout their employment. Commander, Navy Installations Command is a Drug-Free Federal Workplace. The use of illegal drugs will not be tolerated, and use of or intoxication by illegal drugs will result in penalties up to and including removal from Federal Service.

SELECTIVE SERVICE REQUIREMENT:

If you are a male born after December 31,1959 and at least 18 years of age, employment law (5 U.S.C. 3328) requires that you must register with the Selective Service System (military draft), unless you meet certain exemptions. If applicable, failure to register will prevent you from being considered for employment. To register, please visit the Selective Service web site at https://www.sss.gov/register/.

Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.

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