Front Desk Supervisor

Midas Hospitality, LLC; Belmont (NC); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Growth opportunities

Paid time off

Health coverage

401k matching

EAP

Discounts

Job summary

Midas Hospitality is hiring a Front Desk Supervisor for the Fairfield Inn & Suites in Belmont, NC. The role leads front desk staff and oversees guest check-in/out and front desk operations to ensure a seamless experience.

The ideal candidate has at least 1 year as a front desk agent and 1 year in a supervisory role, with a focus on guest service excellence. We offer benefits including PTO, health coverage, 401k matching, and growth opportunities.

Qualifications

• Minimum 1 year as front desk agent.
• Minimum 1 year in a supervisory role.

Responsibilities

• Oversee smooth front desk operations and ensure professional service.
• Manage check-in/check-out and accurate guest accounts.
• Plan and conduct regular staff meetings to align on service standards.
• Audit desk work for accuracy; coach staff as needed.
• Ensure coverage for shifts, including night audits when necessary.
• Create and manage weekly front desk schedules.

Skills

Front desk experience

Supervisory experience

Job description

Front Desk Supervisor- Fairfield Inn & Suites: Belmont, NC

Midas Hospitality is recognized as one of the Top 100 U.S. Employers in 2021 (by MogulRecruiter). Ranking #30 for talent, #13 for diversity, #33 for best in minorities, #16 for blacks and #11 for women.

Start Your Journey with Midas Hospitality:

Midas Hospitality is seeking a Front Office Supervisor to join our team at the Fairfield Inn & Suites hotel located in Belmont, NC. This position will supervise front desk staff and run all aspects of the front desk and office.

What You Will Be Doing:

• Responsible for the efficient and professional running of the front desk.
• Ensure smooth check-in and check-out of all guests through properly handling guest accounts.
• Plan and conduct staff meetings on a regular basis.
• Constantly audit all desk work for accuracy and consistency. Coach and counsel staff when appropriate.
• Responsible for shift coverage when short-handed or due to staff absences, including night auditor shift.
• Determine weekly schedule.

The Ideal Candidate:

• At least one year of experience as a front desk agent
• One year experience in a supervisory role

About Us:

From humble beginnings in 2006 to an enterprise being driven by more than 1,000 people today, Midas Hospitality has never lost sight of our #1 priority - people. Currently, Midas Hospitality operates 40+ hotels in 14 states with a focus on select-service and extended-stay properties for leading brands such as Marriott, Hilton and IHG. At Midas Hospitality, we make room for people's dreams. That means building a company where people love to work, our financial partners love the results and everyone loves the experience.

As a people-first organization, we offer opportunities to grow and benefits to flourish for anyone with a desire to serve others and a tremendous work ethic. We aim to competitively compensate our associates and reward their contributions.

Please visit our website for more information: www.midashospitality.com

We offer a range of benefits including, but not limited to:

• Growth and development tools and access to learning
• Robust PTO policies
• Medical/Dental/Vision Coverage
• 401k matching
• Employee Assistance Program
• Discounted products and services

Midas Hospitality is proud to be a drug free workplace and equal opportunity employer.