Front Desk Supervisor

Mementos by ITC Hotels Jaipur; Austin (TX); On-site; USD 55,000 - 70,000; Full time

Job summary

A leading hotel in Austin is seeking a Front Desk Supervisor for a full-time position. This role involves overseeing front desk operations, ensuring high customer satisfaction, and managing staff. Successful candidates will demonstrate strong supervisory and customer service skills, along with a background in hospitality.

Qualifications

• Experience in managing staff and front desk operations.
• Strong customer service and communication skills.
• Previous experience in the hospitality industry preferred.

Responsibilities

• Oversee daily operations at the front desk.
• Ensure excellent customer service and satisfaction.
• Train and supervise front desk staff.

Skills

Supervisory Skills

Phone Etiquette

Receptionist Duties

Customer Service

Communication Skills

Interpersonal Skills

Education

High school diploma or equivalent

Qualifications in hospitality management

Job description

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This is a full-time, on-site role for a Front Desk Supervisor located in the Austin, Texas Metropolitan Area. The Front Desk Supervisor will be responsible for overseeing daily operations at the front desk, ensuring excellent customer service, responding to guest inquiries, and managing receptionist duties. This role will also involve training and supervising front desk staff, handling phone calls, and maintaining customer satisfaction.

Qualifications

• Supervisory Skills and experience in managing staff
• Proficiency in Phone Etiquette and handling phone calls
• Experience in Receptionist Duties and front desk operations
• Strong Customer Service and Customer Satisfaction skills
• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team
• Previous experience in the hospitality industry is a plus
• High school diploma or equivalent; additional qualifications in hospitality management will be advantageous

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Hospitality

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