Front Desk Supervisor

Sheraton Ann Arbor Hotel; Ann Arbor (MI); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Flexible scheduling

Paid Time Off

Healthcare benefits

401(k) with match

Discounts on hotel services

Job summary

HVMG is seeking a Front Office Supervisor to oversee daily front desk operations, ensuring seamless check-in/check-out and exceptional guest service. You will supervise front desk staff, manage reservations, and handle guest concerns with a warm, professional demeanor.

You will report to the Front Office Manager and support scheduling, coverage, and staff coaching. This role offers opportunities for advancement within the hotel operations team and nationwide portfolio.

Qualifications

• Eligible to work in the United States.
• Ability to read, write, and communicate effectively in English.
• Ability to sit, stand, bend, kneel, and lift as required—with or without reasonable accommodations.
• Availability to work a flexible schedule, including evenings, weekends, and holidays if needed.
• A warm, professional demeanor that reflects HVMG’s Culture of Excellence

Responsibilities

• Welcome guests and supervise front desk agents to ensure smooth check-in/check-out processes.
• Manage guest reservations and address guest concerns in a timely, courteous manner.
• Report to the Front Office Manager and support scheduling and shift coverage.
• Support career growth within the front office and broader hotel operations.

Skills

English communication

Leadership

Front desk operations

Job description

Front Office Supervisor

As the Front Office Supervisor, you will support the daily operations of the front desk, ensuring exceptional service and smooth check-in/check-out experiences. You’ll assist in training and guiding front desk staff, handle guest concerns, and help manage scheduling and shift coverage. Your role is key to maintaining a welcoming and efficient front office environment.

Key Responsibilities

• You will be the welcoming face of our hotel, ensuring guests have a seamless and enjoyable experience.
• Your daily tasks will include supervising front desk agents, managing guest reservations, and addressing guest concerns.
• You will report to the Front Office Manager.
• A career as a front office supervisor can lead to various management positions within the hotel industry, such as front office manager, director of rooms, or even hotel operations manager.

Education & Experience

Hotel experience is always a plus! Applicants should have:

• A combination of education and experience

What You’ll Need to Succeed

• Eligible to work in the United States
• Ability to read, write, and communicate effectively in English
• Ability to sit, stand, bend, kneel, and lift as required—with or without reasonable accommodations
• Availability to work a flexible schedule, including evenings, weekends, and holidays if needed
• A warm, professional demeanor that reflects HVMG’s Culture of Excellence

Why Our Associates Love HVMG

• Career growth opportunities across our nationwide portfolio
• Flexible scheduling
• Access up to 40% of your earned wages before payday with PayActive
• Paid Time Off (PTO) and Paid Holidays
• Full healthcare benefits: medical, dental, and vision
• 401(k) with guaranteed 4% match and no vesting period
• Exclusive hotel and food & beverage discounts

About HVMG

Our Be Excellent culture is more than just words on a website -- we live and breathe it. As one associate said in an anonymous survey, "This is the best management company I've ever worked for. They walk the talk from the corporate office to the field."

We believe that the hotel business is one of the few industries in which successful career paths can start anywhere on the org chart. You control your destiny, and, if our executives are any indication, today's dishwasher can be tomorrow's Senior Vice President.

The above job description is not an exhaustive list of all the duties and responsibilities of the position, nor should it be construed as a contract.

HVMG is an equal opportunity employer. We will not discriminate against employees or applicants for employment on any basis prohibited by federal, state, or local laws. This policy governs all aspects of employment, including selection, job assignment, compensation, promotion, discipline, termination, and access to benefits and training.